Sr. Customer Service Executive - Cloud & Security Network Operations

Job description

Job Summary 3+ years of experience in IT Service Incident Management, Vendor Management Responsibilities • Basic networking knowledge with minimum CCNA level certifications/skills • Strong exposure to Network Security and in particular Network Access Control • Should have knowledge of all or some of below tools to perform there job • Splunk, Essas, Cisco ISE, Cisco Prime NEs(Router, Switches, Wireless controller, (Firewalls, ACI Fabrics etc), Netrequest, Cyberark, Forescout (Enterprise manager appliances), Spectrum(monitoring), Dx Netops, Ansible, SPDW, MS Office, Service Now, Jira) • Strong communications skills • FSCA Certified or FSCA training minimum • 1st Line of defence, handling issues through emails, Teams, creating incident audit trails, self-help digital FAQs • Proactive Monitoring of NAC (Few examples: NAC switches and errors) • Incident troubleshooting and management. Few Examples: (NAC errors resolution and fulfilling/supporting any NAC related misc request from Operations/Engg./fulfilment) using available Bx tool • Manual NAC subnet reconciliation • Manual Temporary/permanent (~600/1000 per year) whitelisting • Monitoring of NAC Enforcements • BAU - unblock NAC requests • NAC accounts/access compliance audits managements(reports/dashboards/documentations) • NAC Switch errors Reports NAC audit logs extractions • Co-ordination with existing L1 Vodafone for retail branch NAC1 issues with L1 TCS for any NAC1/2 issues/incidents • System account password rotation • NAC Compliance checks, reports audit logs management (daily/weekly/monthly) • Support the Bx teams doing automation for various NAC activities/monitoring • After any development/automation signed-off by BX engg./N/w the deployment maintenance will be owned by L1/L2