Sr Engineer - Captive Operations

Job description

Looking for an L2 Support Engineer to manage the operations 24x7x365, 8 hours shift, 6 days a week. Requirement: Engineering graduate or MCA Educational Qualification: B.E. / B.Tech. / MCA/ MSc (CS/IT) More than 5 years of IT experience, out of which at least 3 years in dealing with Cyber Security systems and operations Hands-on experience with basic troubleshooting, VPN, and NGFW Exposure to monitoring tools and basic server/VM environments Familiar with Firewall ,Load Balancer, WAF,API Security, Switches (KVM and Network), Forward Proxy ,HCI Severs ,VPN Solution, PAM and ticketing and monitoring tools. Certifications (Any one of the following) : CompTIA Security+/CEH/ECSA CCNA Routing Switching/Security or equivalent. ITIL v4 Foundation CompTIA Network+ Primary Role Responsibilities: Handle daily operational tasks, first-line troubleshooting, and ensure systems are running as expected. Responsibilities: • Ensure backup jobs (configurations, logs, rule sets) are completed successfully. • Assist in asset inventory management and ensure tagging/labeling is up to date. • Create and track tickets on ITSM (Service Requests, Incidents, etc.). • Conduct routine health checks, log reviews, and apply standard SOPs. • Escalate unresolved or complex issues to L3. • Apply approved configuration changes and patch updates under L3 and SMEs guidance. • Maintain daily operational reports and incident records. • Coordinate with IOCL IT teams for basic integrations and service availability. • Integrate PAM with directory services (LDAP/AD) and define privilege policies. • Provide user support for VPN, proxy access, or authentication-related issues. • Execute VA scans under defined schedules and report deviations.