Sr. Manager Digital Platforms

Job description

Role & responsibilities : • Gather, analyse and document business requirements for digital product and platform enhancements across App and Web journeys. • Prepare BRDs, User Stories, Process Flows, Acceptance Criteria and screen-level requirements. • Coordinate with Product, Technology, UI/UX, Analytics, Operations, Risk and Compliance teams to ensure requirement clarity and timely execution. • Support end-to-end delivery of digital product features from requirement finalisation through UAT, release and go-live. • Track project milestones, sprint progress, dependencies, risks, issues and action items, ensuring timely closure. • Prepare UAT scenarios and test cases, coordinate UAT execution, manage defects and validate fixes before release. • Support release governance, go-live readiness, release notes, SOP updates and post-deployment validation. • Monitor post-live digital journey performance including traffic, leads, funnel conversion, drop-offs, completion rates and feature adoption. • Work with Analytics teams to validate dashboards, data accuracy and KPI reporting and identify actionable insights. • Partner with UI/UX and DCX teams to review customer journeys, wireframes, content and screen flows and identify opportunities to improve customer experience and conversion. • Prepare project status reports, MOMs, action trackers, issue logs and governance updates for stakeholders and leadership. • Maintain documentation for requirements, approvals, UAT evidence, release artefacts and dashboards. • Proactively identify delivery risks, dependencies and blockers and escalate critical issues to the Product Owner Lead. • Support continuous improvement and enhancement backlog creation based on customer behaviour, KPI trends, UAT observations and business feedback Preferred candidate profile: • Graduate in Engineering, Technology, Management, Business or a related discipline. MBA/Post-Graduation is preferred but not mandatory. • 48 years of experience for Manager in Digital Product Management, Product Delivery, Business Analysis, UAT, Digital Platforms or related areas. • Experience in BFSI, Banking, Financial Services, FinTech, Digital Lending or Consumer Digital Platforms is preferred. • Strong hands-on experience in requirement gathering, BRD preparation, user stories, process mapping and acceptance criteria. • Good understanding of UAT management, test case preparation, defect tracking, defect prioritisation, release management and go-live readiness. • Experience working on App and Web digital journeys and understanding customer journey, funnel, conversion and drop-off metrics. • Strong stakeholder management skills with experience coordinating across Business, Product, Technology, Analytics, UI/UX, Operations, Risk and Compliance teams. • Ability to manage multiple requirements, dependencies, timelines, risks and priorities in a fast-paced digital environment. • Strong analytical, problem-solving, documentation and communication skills. • Experience with Agile/Scrum, sprint execution, product/project tracking and digital analytics will be an advantage. • Candidates with experience as Digital Product Manager, Product Owner, Product Analyst, Business Analyst, Senior Business Analyst, Product Delivery Manager or Digital Transformation Manager would be relevant.