Sr Operational Ex Specialist

Job description

Role Summary  The CI Specialist supports execution of improvement programs within GBS Finance by applying structured problem-solving and Lean/Six Sigma tools. The role focuses on delivering measurable improvements at process level and supporting transformation initiatives along with CI Lead.  **Role-Level Expectations** - Deliver assigned improvement initiatives within defined scope and timelines - Apply standard CI tools and methodologies effectively in project execution - Analyze data and generate insights to support decision-making - Collaborate with finance operations teams to implement improvements - Continuously build functional and CI capability **Key Responsibilities** - Perform detailed process mapping and data analysis to understand current-state performance - Support identify root causes of inefficiencies using structured problem-solving tools such as 5 Whys and Fishbone analysis - Support execution of Lean/Six Sigma projects, including DMAIC phases under supervision - Identify and quantify improvement opportunities related to productivity, quality, and cycle time - Support implementation of standardized processes and documentation of best practices - Track and report project performance metrics and benefits realization - Collaborate with GBS finance teams to drive adoption of process changes - Prepare analysis and presentations for project reviews and stakeholder updates - Support CI training sessions and capability-building initiatives - Ensure adherence to governance and project management standards **Qualifications** - 8-10 years of experience in process improvement, operations, or transformation roles - Six Sigma Black Belt (preferred) with practical experience - Exposure to finance processes (P2P, FPA, R2R) is preferred - Strong analytical and problem-solving skills