Sr Operational Ex Specialist

Job description

Role Summary  The CI Specialist supports execution of improvement programs within GBS Finance by applying structured problem-solving and Lean/Six Sigma tools. The role focuses on delivering measurable improvements at process level and supporting transformation initiatives along with CI Lead.  Role-Level Expectations • Deliver assigned improvement initiatives within defined scope and timelines • Apply standard CI tools and methodologies effectively in project execution • Analyze data and generate insights to support decision-making • Collaborate with finance operations teams to implement improvements • Continuously build functional and CI capability Key Responsibilities • Perform detailed process mapping and data analysis to understand current-state performance • Support identify root causes of inefficiencies using structured problem-solving tools such as 5 Whys and Fishbone analysis • Support execution of Lean/Six Sigma projects, including DMAIC phases under supervision • Identify and quantify improvement opportunities related to productivity, quality, and cycle time • Support implementation of standardized processes and documentation of best practices • Track and report project performance metrics and benefits realization • Collaborate with GBS finance teams to drive adoption of process changes • Prepare analysis and presentations for project reviews and stakeholder updates • Support CI training sessions and capability-building initiatives • Ensure adherence to governance and project management standards Qualifications • 8-10 years of experience in process improvement, operations, or transformation roles • Six Sigma Black Belt (preferred) with practical experience • Exposure to finance processes (P2P, FPA, R2R) is preferred • Strong analytical and problem-solving skills