Sr. Sales Manager: Call centre (Unsecured Business Loan)

Job description

Job Title: Senior Sales Manager Location: Gurgaon (Work from Office) Reporting To: Sales Head Department: Sales – Lending Education: Bachelor’s degree in business, Finance, or related field. Candidate Profile • Experience: 8+ years in sales with at least 3–4 years in team management . • Industry: Banking, NBFC, Fintech, or Loan Industry (Personal Loans / Business Loans preferred). • Team Management: Experience handling large inside sales or Telecalling teams (50+ members) . Job Summary We are looking for an experienced Senior Sales Manager to lead and manage a large inside sales/telecalling team focused on loan products. The role requires strong leadership capabilities, a deep understanding of credit products, and the ability to drive aggressive sales targets while ensuring compliance and operational efficiency. Key Responsibilities 1. Sales Target Achievement • Drive the team to achieve daily, weekly, and monthly sales and disbursement targets . • Monitor productivity and ensure consistent improvement in sales performance. 2. Team Leadership & Performance Management • Lead, mentor, and manage a large sales team (50+ members) including supervisors and agents. • Conduct regular performance reviews, coaching sessions, and quality monitoring of calls. • Provide feedback on sales pitch, objection handling, tonality, and closing techniques . 3. Operational Management • Manage and optimize key sales KPIs such as conversion rates, average handling time (AHT), and revenue per RM . • Ensure smooth functioning of the telecalling / inside sales operations . 4. Hiring & Team Development • Lead recruitment, onboarding, and training of new team members to scale operations. • Build a high-performing sales culture through structured training and continuous mentoring. 5. Sales Strategy & Reporting • Analyse sales data, pipeline, and trends to identify improvement opportunities. • Prepare performance dashboards and reports for senior management. 6. Compliance & Process Adherence • Ensure all sales activities and loan processes follow internal policies, SOPs, and regulatory guidelines of the Reserve Bank of India . 7. Market & Competitive Intelligence • Track market trends, competitor strategies, and product positioning to refine sales approach. Skills: • Strong leadership and team management skills • Excellent negotiation and communication abilities • Strong understanding of credit and financial products • Proven track record of achieving sales and disbursement targets