Sr. ServiceNow Analyst

Job description

Job Qualifications • 3+ years of experience as a ServiceNow Functional Consultant, Business Analyst, or similar role. • Strong understanding of ServiceNow modules such as ITSM, ITAM, ITOM, & SPM. • Experience in requirements gathering, process mapping, workshop facilitation, and stakeholder management. • Knowledge of Agile/Scrum methodologies and software delivery lifecycle. Job Responsibilities • Gather, analyze, and document business requirements and translate them into ServiceNow solutions. • Conduct workshops with business stakeholders to define processes, workflows, and future-state requirements. • Create functional specifications, user stories, process flows, and acceptance criteria for development teams. • Configure and validate ServiceNow solutions, ensuring alignment with business objectives and platform best practices. • Support testing activities including UAT, defect management, and go-live readiness. • Collaborate with developers, architects, and process owners to drive successful project delivery and continuous improvement. More information about NXP in India... #LI-7013