Sr. Specialist - Voice - Hyderabad

Job description

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. **Inviting applications for Senior Specialist- Voice & Accent trainer** **Work location: Uppal, Hyderabad** **Shift: Rotational** **Responsibilities** - Strong expertise in conducting focused Voice & Accent training for new hires, with the ability to identify and correct common sound corruptions and MTI patterns effectively. - Exceptional facilitation and batch-handling skills, with the ability to drive high learner engagement through clear delivery, structured sessions, and interactive training methods. - Deep knowledge of English speech sounds, including accurate enunciation, articulation techniques, stress patterns, and methods to enhance learner pronunciation and clarity. - Proficiency in the CEFR framework, with the capability to assess learner levels and systematically upskill employees from one band to the next through structured language development plans. **Qualifications we seek in you! Minimum Qualifications** - Demonstrated success in upskilling candidates from B1/B2 to C1 level. - Strong BPO experience. - Experience with assessment design, delivery, and evaluation aligned to CEFR. - Excellent facilitation, coaching, and interpersonal skills. - Ability to work in a fast-paced, outcome-driven environment **Preferred Qualifications/ Skills** - Certification in CEFR or equivalent (e.g., CELTA, DELTA, TESOL). - Exposure to corporate finance or F&A operations language - Econtexts.xperience working with cost-sensitive hiring models and talent enablement strategies. **Why join Genpact?** - Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation - Make an impact Drive change for global enterprises and solve business challenges that matter - Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities - Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day - Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.