Store Manager

Job description

**Company Description** BlueStone, founded in Bangalore in 2011, is one of India’s largest digital-first fine jewellery brands, known for combining modern design with strong digital innovation. The brand offers an omnichannel experience through an extensive online catalogue and 200+ experiential stores, enabling customers to explore and purchase jewellery seamlessly. Its proprietary technology allows customers to personalize their journey from design to delivery, whether online, in-store, or at home. BlueStone provides 100% certified jewellery in gold, platinum, diamonds, and gemstones, with Lifetime Exchange and Buyback options to suit diverse budgets and occasions. The company is backed by leading institutional investors and continues to expand its presence and offerings; more information is available at www.bluestone.com. **Role Description** This is a full-time, on-site Store Manager role based in Delhi, India. The Store Manager will oversee daily store operations, including inventory management, visual merchandising, and adherence to company policies and processes. The role involves leading and mentoring the store team, setting performance goals, scheduling shifts, and ensuring high standards of service and store presentation. The Store Manager will drive sales performance, monitor key metrics, and implement initiatives to improve store profitability and customer experience. The role also includes handling customer escalations, ensuring accurate billing and cash handling, maintaining loss prevention practices, and collaborating with regional teams on campaigns, promotions, and operational improvements. **Qualifications** - Strong customer-facing skills, including Customer Service and Customer Satisfaction capabilities. - Experience in Store Management, preferably in retail or jewellery, with the ability to oversee daily operations and team performance. - Excellent Communication skills to interact effectively with customers, team members, and cross-functional stakeholders. - Knowledge of Retail Loss Prevention practices and basic compliance procedures to safeguard store assets. - Proven ability to lead, coach, and motivate teams in a high-traffic retail environment. - Comfort with using POS systems, basic data reporting, and standard retail technology tools. - Prior experience in premium or luxury retail is an advantage. - Bachelor’s degree or equivalent experience in retail management, business, or a related field is preferred.