Sub Zonal Head Lab Ops

Job description

Key Responsibilities: 1. Medical & Clinical Oversight • Ensure high standards of diagnostic accuracy and quality in all pathology services • Supervise reporting standards and TAT (Turnaround Time) across labs • Handle critical case escalations and provide expert medical opinions • Standardize protocols and ensure NABL / regulatory compliance 2. Team Leadership & Management • Lead and manage a team of pathologists across the sub-zone • Drive hiring, training, mentoring, and performance management • Ensure proper duty roster planning and resource utilization • Build a strong second line of leadership 3. Quality & Compliance • Ensure adherence to internal quality standards and external accreditations • Conduct regular audits and implement corrective actions • Maintain proper documentation and compliance with legal/statutory norms 4. Operational Excellence • Coordinate with lab operations for smooth workflow and efficiency • Monitor productivity, reporting load, and cost optimization • Drive initiatives to improve efficiency and reduce errors 5. Stakeholder Management • Collaborate with business teams, sales, and hospital partners • Handle client escalations and maintain strong relationships • Support medico-marketing initiatives and clinical discussions 6. Business Support • Contribute to revenue growth through test addition and clinical guidance • Identify opportunities for expansion and new service offerings