Systems Business Partner

Job description

The Role The G&A Systems Business Partner is a manager-level individual contributor embedded within Chargebee's General & Administrative organization. This person serves as the primary GBT technology interface for the CFO, CHRO, and General Counsel, owning the systems roadmap, resolving blockers, and delivering AI-enabled business process improvements across Finance, Human Resources, Legal, and Accounting. This is not a support role. It is a high-accountability partnership position requiring deep expertise in enterprise G&A systems, NetSuite ERP, a global HCM platform (DarwinBox or Rippling), IronClad CLM, and Coupa,combined with the ability to deploy AI tools across business workflows and act as the connective tissue between G&A leadership and all of GBT's capabilities. Responsibilities Stakeholder Relationship & Partnership • Build and maintain deep, trusted relationships with G&A sub-leaders across Finance, FP&A, Accounting, HR/People, Legal, and Compliance, understanding their goalss, system pain points, and strategic priorities on a continuous basis. • Serve as the single named GBT point of contact for CFO, CHRO, and General Counsel organizations, eliminating ticket-queue friction with a 24-hour response commitment on all critical blockers. • Develop full fluency across all GBT sub-functions, GTM Tech, Q2C Systems, G&A Systems, Corporate Data & AI Enablement, InfoSec, AI CoE, and PMO,and know exactly when and how to mobilize each on behalf of G&A. Finance & Accounting Systems, NetSuite ERP • Serve as the primary GBT owner for NetSuite, administering, configuring, and evolving Chargebee's NetSuite instance across Financial Management, Accounts Payable, Accounts Receivable, Revenue Recognition (ASC 606 / IFRS 15), Fixed Assets, Multi-Book, and Multi-Subsidiary. • Design and build NetSuite business processes end-to-end: period close, intercompany eliminations, revenue recognition schedules, AP/AR automation, expense management, and cash management workflows. • Own Segregation of Duties (SoD) controls in NetSuite, ensuring no individual can both initiate and approve a financial transaction, and that GBT BP access is configured to advise and configure, not to approve. • Manage NetSuite integrations with Chargebee (billing and revenue), Coupa (procurement), Rippling/DarwinBox (payroll sync), and the GBT Corporate Data Warehouse — keeping financial data flows accurate, reconciled, and audit-ready. • Support the month-end, quarter-end, and year-end close processes — partnering with the Accounting team to reduce close cycle time through automation and process improvement. HR & People Systems, DarwinBox or Rippling (Global HCM) • Serve as the primary GBT owner for Chargebee's global HCM platform, DarwinBox (India/APAC) or Rippling (US/EMEA), administering employee lifecycle workflows including hire-to-retire, offboarding, payroll integration, leaves, and performance management. • Configure and maintain HCM modules: Core HR, Payroll, Benefits, Performance, Time & Attendance, and Learning, aligned to Chargebee's global entity structure and local compliance requirements. • Own the integration between the HCM and NetSuite for payroll journal entries and headcount reporting; ensure HR master data synchronizes accurately with downstream systems including Okta, Slack, and the GBT Data Warehouse. • Partner with the CHRO's office and HRBPs to design and automate people processes, onboarding workflows, org chart management, compensation review cycles, and attrition analytics. • Drive AI enablement within the People function, deploying productivity tools for HRBP teams, automating routine HR queries via AI agents, and building adoption of Birthright AI tools across the HR organization. Legal Systems, IronClad CLM • Serve as the primary GBT owner for IronClad Contract Lifecycle Management, configuring and administering the contract repository, workflow templates, approval chains, counterparty negotiation workflows, and reporting dashboards. • Design and build CLM business processes end-to-end: contract intake, NDA automation, commercial agreement workflows, renewal management, and obligation tracking, in partnership with the General Counsel and Legal Ops team. • Configure IronClad integrations with Salesforce (opportunity-to-contract), DocuSign (e-signature), and the GBT Data Warehouse (contract analytics); ensure Legal data flows remain accurate across the stack. • Identify and deploy AI-assisted contract review and drafting capabilities within IronClad, working with the AI CoE to evaluate, pilot, and scale applicable tools within Legal Ops. Procurement Systems, Coupa • Own GBT's configuration and administration of Coupa ,covering eProcurement, Purchase Orders, Supplier Management, Invoicing, and Expense Management modules. • Design procurement business flows in Coupa aligned to Chargebee's purchasing policy: requisition-to-PO, invoice-to-pay, 3-way match, and supplier onboarding, including budget threshold controls and approval routing by cost center and entity. • Own the Coupa-to-NetSuite integration, ensuring PO, invoice, and payment data flows accurately into the GL with no reconciliation gaps. • Manage supplier portal configuration, catalog management, and procurement analytics dashboards for the Finance and Procurement leadership team. AI Expertise & G&A AI Enablement • Champion AI tool adoption within the G&A organization as part of Chargebee's Birthright AI Access program, assigning and enabling Personal Productivity, Builder, and Super Builder personas across Finance, HR, Legal, and Accounting roles. • Design, prototype, and deploy AI automation workflows across G&A processes: AP invoice processing, contract review assistance, HR query chatbots, payroll reconciliation automation, and financial close analytics. • Run quarterly AI enablement workshops for G&A teams, in collaboration with the AI Center of Excellence, track adoption metrics and escalat