Talent Administrator (Recruitment)

Job description

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Job Title: Talent Administrator (Recruitment) Location: India Position Summary Dedicated Talent Administrator (Recruitment) supporting the APAC Talent Acquisition teams. Highly organized, detail-oriented, adaptable, and proficient in managing responsibilities within fast-paced, collaborative environments. • Strong operational and administrative skills • Thrives in a fast-paced, highly collaborative environment • Ensure a seamless and professional experience for candidates and hiring managers while serving as a strategic operational partner to Talent Leaders and Talent Acquisition Partners (TAPs). • Acting as a liaison across stakeholders, providing consultative guidance on internal processes. • Manage complex scheduling logistics, support strategic initiatives, and drive operational excellence across the Talent Acquisition function. • Highly detail-oriented, proactive, adaptable to changing priorities, and passionate about delivering exceptional service. Key Responsibilities  Talent Acquisition Operations & Strategic Support • Manage and support all operational aspects for APAC Talent Acquisition teams. • Provide support on internal TA processes and best practices • Contribute to process improvements and employer branding initiatives • Provide operational support to the Head of APAC Talent Acquisition and Talent Leads • Collaborate on global projects across multiple time zones and geographies • Develop and document procedures related to recruitment, engagement, and administration. • Follow up and manage operational tickets via Smartsheet • Oversee vendor management activities • Process purchase requests, documentation for APAC teams. AI & Recruitment Technology Enablement • Partner with TA leadership to identify opportunities to leverage AI for workflow automation, reporting efficiencies, and candidate experience enhancement. • Contribute to process documentation and training materials related to AI and recruitment technologies • Stay current on emerging AI trends in Talent Acquisition and recommend operational improvements Events & Campus Engagement • Support Talent and University recruiting initiatives • Organize campus events, talent community engagements, and career fairs • Coordinate ordering and shipping of event materials and branded merchandise. • Prepare code for all events to allow Findem Campaigns to continue post event • Partner with the APAC team to support career events and community engagement • Organize, track and plan off-site events for APAC Talent Acquisition Team. Systems, Reporting & Documentation • Maintain and update Talent Acquisition documentation portal site • Manage shared drives and ensure data accuracy and organization • Post and monitor job openings on inclusive job boards and ensure accurate application tracking • Post and monitor job openings on LinkedIn • Work within Workday, and Microsoft Office (Word, Excel, PowerPoint, Outlook). Minimum Qualifications • 3+ years of administrative experience, preferably within Human Resources or Talent Acquisition. • Experience working in a fast-paced, detail-driven environment with strong prioritization skills. • Proven experience with an Applicant Tracking System (ATS). • Experience using Workday a plus • Advanced Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook) • Experience supporting cross-functional and global teams • Strong ability to work independently and proactively • Demonstrated experience managing confidential information • Strong interpersonal, organizational, and communication skills • Professional, positive, “can-do” attitude with a strong customer experience orientation. Preferred Attributes • Strong operational mindset with process improvement focus • Ability to manage multiple stakeholders across remote and global teams • High adaptability and resilience in evolving fast-paced environments • Experience supporting regional or global Talent Acquisition teams a plus #LI-Hybrid #LI-GR1 Working at Genesys • AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. • A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. • Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development