Talent Development Operations Manager

Job description

Job Code- 11988 Job Title- Talent Development Operations Manager Solution Line- Talent Development, People Organisation Position type- Full Time Work Location- Gurgaon/Bangalore Working style- Hybrid GCF Level- M40 Shift Time- 12PM to 9PM IST People Manager role: Yes Required Education And Certifications Critical For The Role- Bachelor’s degree or equivalent work experience required. Relevant certification in HR, learning, project management, process improvement or operations management is desirable. Required Years Of Experience – 5+ years of relevant experience in HR Operations, Learning Operations, Talent Development Operations, Talent Management Operations, service delivery or a related operational leadership role. AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. Information About The Business Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our colleagues provide clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business. Details About The Team The Talent Development Operations team is part of Global People Operations and supports the operational delivery of Talent Development services across learning deployment, onboarding, early careers, CPD administration, Workday Learning operations, reporting, process support and stakeholder coordination. The team enables Talent Development programs and processes to run consistently, efficiently and at scale. It partners with Learning Development and Deployment COE teams, People Strategy, business learning teams, People Operations, HR IT, HR Service Center, Strada and other internal and external partners to support effective delivery of learning and talent development services. The Talent Development Operations Manager leads the operational execution and continuous improvement of Talent Development services within the future-state operating model. The role provides day-to-day direction to Talent Development Operations colleagues, supports service delivery across regional and global stakeholders, and helps ensure processes, systems, documentation, reporting and escalations are managed consistently. General Description Of Role The Talent Development Operations Manager is responsible for overseeing and continuously improving the operational delivery of Talent Development services. This includes managing the team and operating rhythm for learning deployment, onboarding support, CPD administration, early careers operational support, Workday Learning administration, service delivery coordination, reporting, process documentation and continuous improvement. The role ensures that Talent Development services are delivered in a consistent, high-quality and scalable way, aligned to the future-state operating model. It provides operational leadership across day-to-day delivery, team capacity, stakeholder support, systems usage, process governance, service metrics and issue resolution. The Talent Development Operations Manager partners closely with Talent Development COE leads, People Strategy, HR IT, HR Service Center, Strada, business learning teams and People Operations stakeholders to ensure clear ways of working, effective escalation paths and reliable service delivery. The role will also help define, document and improve operating standards, KPIs, SLAs, process flows, job aids and governance routines for the Talent Development Operations scope. Job Responsibilities The colleague is responsible for: • The Talent Development Operations Manager will have a variety of interactions with Talent Development and Deployment, People Operations, People Strategy, HR IT, HR Service Center, Strada, business learning teams, vendors, managers and colleagues, including: Team leadership and people management • Lead and develop the Talent Development Operations team, providing day-to-day direction, coaching, workload management and performance support. • Plan and manage team capacity across learning deployment, CPD administration, onboarding support, early careers support, Workday Learning administration and related operational activities. • Build a culture of accuracy, service, accountability and continuous improvement. • Ensure team members are trained on relevant processes, systems, documentation standards, service expectations and escalation routes. • Support knowledge sharing across the team to build resilience, consistency and coverage across regions and processes. Service delivery and operating model execution • Oversee operational delivery of Talent Development services in line with the agreed future-state operating model. • Provide end-to-end operating model guidance and navigation for Talent Development stakeholders. • Partner with Talent Development COE teams, People Strategy, Learning & Development and business leaders to support seamless program and process delivery. • Act as a key liaison with HR Service Center and Strada operational teams for knowledge sharing, service updates, operational issues and escalations. Learning deployment operations • Oversee operational support for learning deployment activities aligned to global and regional priorities. • Ensure effective management of learning deployment calendars, project plans, SharePoint sites, communications, logistics and stakeholder updates. • Support the team in managing Workday Learning administration, including course and offerin