Talkdesk Technical Lead/SME

Job description

Mandatory Exp/skills • Hands on exp. of designing and implementing technical solutions using Talkdesk CCaaS. • Experience in integration of Talkdesk using the built-in and custom connectors (e.g. Zendesk). • Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools. • Good understanding of the contact center fundamentals, SIP/VoIP, and skills-based routing rules • Exp. in handling direct customer &/ product owner &/ partner - communication. • Exp. in SCRUM set up, aware of the ceremonies. • Strong process orientation, structured and well organized. • Excellent communication skills, analytical, problem-solving skills and handling escalations. • Very good interpersonal skills, team management and leadership skills. Nice To Have Exp/skills • Exp. of handling SA customers. • Talkdesk Certification (Admin or Architect)