Technical Consultant- ITSM & CMDB

Job description

Job Description Technical Consultant- ITSM & CMDB Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune Location Flexibility: Multiple Locations in Country Req Id: 11693 Posting Start Date: 9/5/26 At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future. • Role Title : Technical consultant • Ep : 5-7yrs • Hiring Type : Perm • Work Mode : Hybrid • Shift Timing : 2PM-11PM CMDB Administration: • Maintain and update Configuration Item (CI) records within ServiceNow. • Create, modify and retire configuration records as required. • Update CI attributes, ownership information, support groups and relationships. • Ensure Configuration Management records remain accurate, current and complete. • Perform routine CMDB housekeeping and data quality activities. Service Information Management: • Maintain and validate Service and Service Offering records within ServiceNow. • Work with Service Owners, Tower Leads and operational teams to ensure critical service information is accurate, current and complete. • Support the review and validation of Mission Critical Services and associated Service Offerings. • Maintain service ownership, support arrangements, escalation contacts and operational support information. • Coordinate remediation activities to address missing, inaccurate or incomplete service information. Stakeholder Engagement • Engage with Infrastructure, Applications, Networks, Security, Service Management and operational teams to gather configuration and service information. • Coordinate workshops and meetings to validate service ownership, support arrangements, service dependencies and operational contacts • .Follow up with stakeholders to obtain missing or incomplete information. • Build effective relationships across IT teams to support Configuration and Service Information Management activities. Data Quality & Governance • Identify and correct incomplete, duplicate or inaccurate records. • Support CMDB audits, ServiceNow audit reviews and data validation exercises. • Conduct periodic reviews of Service and Service Offering data to ensure completeness and compliance with agreed standards. • Produce reports on data quality, ownership validation and information completeness • .Ensure agreed Configuration Management and Service Information standards and processes are followed. • Track remediation progress using ServiceNow reporting and audit capabilities. Service Status Portal & Operational Readiness • Support the accuracy and completeness of information used by the Service Status Portal. • Validate critical data used during Major Incident, outage and service communications. • Assist Service Management teams in ensuring ServiceNow records support operational and incident management processes • .Support continuous improvement of service information required for operational resilience and service reporting. Documentation & Reporting • Maintain Configuration Management and Service Information documentation. • Record decisions and updates resulting from stakeholder meetings. • Produce regular status updates on progress, audit findings and data quality improvements. • Support reporting requirements for Service Management, audit and governance activities. Essential Skills & Experience: • Experience working with Configuration Management databases (CMDBs).Experience administering ServiceNow records or similar ITSM platforms. • Experience maintaining Service and Service Offering records. • Experience working within an IT Service Management environment. • Proven ability to gather information from multiple stakeholders and maintain accurate records. • Experience supporting large-scale data validation, remediation or governance activities. Knowledge: • Understanding of Configuration Management principles. • Understanding of Service Management concepts, including Services and Service Offerings. • Familiarity with ITIL Service Management practices. • Understanding of data quality and governance requirements. Skills: • Strong attention to detail and excellent organisational skills. • Ability to analyse and validate information from multiple sources. • Strong verbal and written communication skills. • Comfortable engaging with technical and non-technical stakeholders. • Proficient in Microsoft Excel, reporting tools and ServiceNow reporting capabilities. Desirable Skills: • ServiceNow CMDB administration experience. • Experience with Service Portfolio Management. • Knowledge of Configuration Item lifecycle management. • Experience supporting audit, compliance or governance activities. • Experience working within a large enterprise IT environment. • Exposure to operational resilience, service continuity or service reporting activities. Key Deliverables: • Accurate and maintained Configuration Item records. • Documented ownership, support arrangements and escalation information for key IT services. • Support for Mission Critical Service information governance activities. • Support for Service Status Portal and Major Incident Management data requirements. • Regular updates to Configuration and Service Management records and relationships. • Completion of agreed remediation, audit and data-cleansing activities. • Support for Configuration Management governance and reporting requirements. Success Measures: • Improvement in CMDB and Service Information quality metrics. • eduction in incomplete or inaccurate CI, Service and Service Offering records. • Completion of the agreed data remediation backlog. • Stakeholder sign