TECHNICAL LEAD - Oracle Cloud

Job description

OCI Cloud Support Engineer - Role Summary The OCI Cloud Support Engineer is responsible for providing Level 2 / Level 3 operational support for Oracle Cloud Infrastructure environments, ensuring high availability, performance, security, and SLA compliance across production and non-production systems. - Key Responsibilities - Provide L2/L3 support for OCI-based infrastructure (Compute, Storage, Networking). - Monitor, troubleshoot, and resolve incidents related to OCI services, ensuring SLA adherence. - Manage OCI Compute (VMs, Bare Metal), block volumes, object storage, and backups. - Handle OCI Networking: VCNs, Subnets, Route Tables, Security Lists, NSGs, DRGs, Load Balancers. - Support IAM: users, groups, compartments, policies, and access controls. - Perform incident, problem, and change management following ITIL processes. - Coordinate with Oracle Support for SR management and RCA closure. - Support DR/BCP activities, including backups, restores, and DR drills. - Automate routine tasks using OCI CLI, Terraform, or scripts (Bash/Python). - Apply OS-level support (Oracle Linux/RHEL): patching, performance tuning, and troubleshooting. - Ensure security and compliance (hardening, vulnerability remediation, audit requirements). - Create and maintain operational documentation, SOPs, and runbooks. - Required Skills & Experience - 3?7 years of experience in Cloud / Infrastructure Support roles. - Strong hands-on experience with Oracle Cloud Infrastructure (OCI). - Solid knowledge of: - OCI Core Services (Compute, VCN, Load Balancer, Storage) - Linux administration (Oracle Linux / RHEL) - Networking fundamentals (TCP/IP, DNS, VPN, firewalls) - Experience with ITSM tools (ServiceNow preferred). - Exposure to Terraform / IaC, OCI CLI, and monitoring tools. - Understanding of Backup, DR, Security, and Identity Management concepts. - Good to Have - OCI Architect or OCI Operations certifications - Experience with Hybrid Cloud or Multi-Cloud (AWS/Azure) - Kubernetes / OKE exposure - Database awareness (Oracle DB basics) - Soft Skills - Strong troubleshooting and analytical skills - Clear customer communication and stakeholder management - Willingness to work in 24x7 shifts / on-call rotations - Documentation and process discipline mindset Oracle Cloud