Technical Process Executive

Job description

Key Responsibilities: • Provide top notch support to global clients via calls and email • Troubleshoot technical issues related to • VPN Drivers O365 Active Directory • Operating systems basic networking • Microsoft Office and other productivity tools • Work on ticketing tools such as ServiceNow Remedy or Control M • Own the issue analyze and provide efficient timely resolutions • Ensure every customer interaction adds value and leaves them satisfied • What We re Looking For • Excellent communication skills both verbal and written • Strong analytical and problem solving ability • Confidence in handling and resolving technical queries independently • Willingness to work in a 24x7 environment rotational US shifts • Comfortable with a Work From Office WFO setup in Pune • Non Negotiables • Fluent English communication is a must • 100 Work From Office no hybrid or remote option • Comfortable with night rotational shifts US time zones • Min 2 Months of Training in Mysore Campus Preferred Skills: Customer Service-\>CS-Service Desk/ Voice