Technical Process Executive

Job description

**Key Responsibilities:** - ------------------------ * Provide top notch support to global clients via calls and email * Troubleshoot technical issues related to * VPN Drivers O365 Active Directory * Operating systems basic networking * Microsoft Office and other productivity tools * Work on ticketing tools such as ServiceNow Remedy or Control M * Own the issue analyze and provide efficient timely resolutions * Ensure every customer interaction adds value and leaves them satisfied * What We re Looking For * Excellent communication skills both verbal and written * Strong analytical and problem solving ability * Confidence in handling and resolving technical queries independently * Willingness to work in a 24x7 environment rotational US shifts * Comfortable with a Work From Office WFO setup in Pune * Non Negotiables * Fluent English communication is a must * 100 Work From Office no hybrid or remote option * Comfortable with night rotational shifts US time zones * Min 2 Months of Training in Mysore Campus **Preferred Skills:** - -------------------- Customer Service-\>CS-Service Desk/ Voice