Technical Specialist-Cloud & Infra Engg

Job description

Area(s) of responsibility JD:- L2 ITSM Primary Skill – Incident management and P1 Bridge management. Change Manager Total experience:-8+Years Relevant Experience:-5+Years • ITIL certified • Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative. • Support the design, development, delivery and management of communications. • Conduct impact analyses, assess change readiness and identify key stakeholders. • Provide input, document requirements and support the design and delivery of training programs. • Complete change management assessments • Identify, analyze and prepare risk mitigation tactics • Identify and manage anticipated resistance • Consult and coach project teams • Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan • Support and engage senior leaders • Coach managers and supervisors • Support organizational design and definition of roles and responsibilities • Coordinate efforts with other specialists • Integrate change management activities into project plan • Evaluate and ensure user readiness • Manage stakeholders • Track and report issues • Define and measure success metrics and monitor change progress • Support change management at the organizational level • Manage the change portfolio • Excellent Communication