Technical Support Engineer-Email and Collaboration Platform Support

Job description

Hi Greetings of the day! we have opportunity for Technical support- Email and Collaboration Platform Support in Google-ITIS Experience : 3 to 7 yrs Location: Chennai, Gandhinagar. JD: • Provide advanced troubleshooting and support for ChromeOS devices, • Admin console policies (Chrome Device/User settings). • Provide advanced troubleshooting and support for ChromeOS devices, including: • Admin console policies (Chrome Device/User settings). • OS issues and bugs. • Device management services. • Browsing and application/extension issues not caused by third-party software. • Connectivity issues not caused by local network settings. • Hardware troubleshooting & RMA for managed Pixel-books. • Play Store & Android apps on ChromeOS. • Microsoft Active Directory integration. • ChromeOS native printing. • Deliver technical support for Chrome Browser (Windows, Mac, Linux): • Admin console policies (user settings). • OS-based policies (GPO, master\\_ preferences, MSI installation). • Updates and update management. • Browser issues/bugs and Endpoint Verification. • Legacy Browser Support. • Provide support for Mobile & Android/iOS Device Management: • Android (Google EMM), iOS Sync, and Google Sync. • Binding/unbinding escalations with 3rd-party EMMs. • Device management policies for Android, iOS, and desktops. • Cloud Identity Free SKUs (basic device management) and paid Workspace/Identity SKUs (advanced management). • Troubleshoot and support Enhanced Desktop Security (Windows): • GCPW (Google Credential Provider for Windows) module installation. • Sign-in issues with Workspace credentials. • Support API-related escalations: • Chrome Policy API, Chrome Devices API, Cloud Identity Devices API, Mobile Devices API, Printer API. • CBCM Takeout API and Enrollment Token API. • CBCM API (beta). • Collaborate with engineering teams to escalate unresolved issues and contribute to product improvements. • Maintain high-quality documentation, knowledge base articles, and troubleshooting playbooks. • Ensure excellent communication with customers in English, both written and verbal. • Device management services. • Browsing and application/extension issues not caused by third-party software. • Connectivity issues not caused by local network settings. • Hardware troubleshooting & RMA for managed Pixel books. • Play Store & Android apps on ChromeOS. • Microsoft Active Directory integration. • ChromeOS native printing. • Deliver technical support for Chrome Browser (Windows, Mac, Linux): • Admin console policies (user settings). • OS-based policies (GPO, master\\_ preferences, MSI installation). • Updates and update management. • Browser issues/bugs and Endpoint Verification. • Legacy Browser Support. • Provide support for Mobile & Android/iOS Device Management: • Android (Google EMM), iOS Sync, and Google Sync. • Binding/unbinding escalations with 3rd-party EMMs. • Device management policies for Android, iOS, and desktops. • Cloud Identity Free SKUs (basic device management) and paid Workspace/Identity SKUs (advanced management). • Troubleshoot and support Enhanced Desktop Security (Windows): • GCPW (Google Credential Provider for Windows) module installation. • Sign-in issues with Workspace credentials. • Support API-related escalations: • Chrome Policy API, Chrome Devices API, Cloud Identity Devices API, Mobile Devices API, Printer API. • CBCM Takeout API and Enrollment Token API. • CBCM API (beta). • Collaborate with engineering teams to escalate unresolved issues and contribute to product improvements. • Maintain high-quality documentation, knowledge base articles, and troubleshooting playbooks. • Strong knowledge of programming, algorithms, system design, APIs/SDKs, and testing. • Expertise with Linux/Unix command line and Windows system fundamentals. • Hands-on experience troubleshooting network protocols (TCP/UDP/IP, DNS, TLS/SSL/PKI, routing, Wi-Fi/LTE). • Proficiency with web technologies (HTML, CSS, JS, HTTP, SSO, SAML, OAuth, proxies, load balancers, HAR analysis). • Solid understanding of databases and SQL-based troubleshooting. • Experience in enterprise technical support roles. • Familiarity with Google Workspace administration and licensing models. • Knowledge of security, ITIL v4 processes, and cloud environments. • Previous exposure to RMA processes, hardware troubleshooting, and enterprise browser policies. if you are interested in this postion kindly share your cv or resume to this mail id guggilapubindusha.p@tcs.com