Territory Manager-Personal Loan (Direct Sales Team)

Job description

Job Requirements Key Responsibilities Primary Responsibilities • Acquire new personal loan customers across identified segments and geographies. • Manage a team of DSTs to drive high-quality Personal Loan sourcing. • Ensure consistent achievement of monthly acquisition and revenue targets. • Identify cross-sell opportunities. • Ensure compliance with selling norms, SOPs, and regulatory guidelines. • Maintain high standards of sourcing quality and customer service. Channel & Lead Management • Oversee multiple sourcing channels including branches, DSTs, and central lead funnels. • Ensure leads received from central teams are promptly and effectively attended. • Organize and execute lead generation and promotional activities at identified locations to generate Open market business • Work closely with branch teams to maximize business potential from walk-ins and referrals. Secondary Responsibilities • Conduct catchment mapping to identify and target potential customer segments. • Gather and act on customer feedback to improve service delivery. • Support initiatives aimed at enhancing customer experience and satisfaction. • Candidate Profile Education • Graduate in any discipline (mandatory) Experience • Minimum 1 years in sales or banking, preferably in personal loans or retail banking. Skills & Attributes • Strong customer orientation and relationship-building skills • Excellent communication and interpersonal abilities • Target-driven mindset with leadership capabilities • Knowledge of banking products, multi-channel sourcing, and regulatory norms • Ability to manage teams and drive performance across diverse channels