Territory Manager-Personal Loan (DSA)

Job description

Job Requirements Role/Job Title: Territory Manager – Personal Loan (DSA) Function/Department: Retail Banking Job Purpose: The Territory Manager – Personal Loan (DSA) is responsible for sourcing and managing Direct Selling Agent (DSA) channels across multiple locations to drive personal loan business. This pan-India role focuses on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service. The Territory Manager plays a strategic role in identifying market trends, developing new channels, and contributing to operational efficiency and customer satisfaction within the Retail Banking division. Roles & Responsibilities: • Source and manage DSA channels to acquire personal loan business from the market. • Ensure portfolio quality by minimizing delinquencies and application rejections. • Maintain deep knowledge of retail asset products, operational processes, and current market trends. • Identify changing market dynamics and develop new channels to expand business reach. • Deliver high-quality customer service through efficient channel management. • Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience. • Collaborate with internal teams to ensure alignment with business goals and service standards. Education Qualification: Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 2 to 5 years of experience in Sales.