Training Manager- Customer Experience

Job description

• Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network • Deliver OJT training for dealer Sales & Service team members • Need based training based on Customer Complaints • Understand gaps & train the dealership • Soft skill & Refresher training on customer etiquette • Training need evaluation and planning • Coordination with Regional Field team for training need and planning • Generation of periodic & regular reports & circulation to field & network • Management reports generation, Dealer Score Card • Monthly Reviews templates/ Reviews, Regional Monthly Reports • Annual Business Plan, MIS & status generation & reporting • Any other duties expected from the position & requested by respective manager