Transition Specialist

Job description

**Overview** The transitions specialist works with the transitions manager to plan and execute one or more of the migration projects. - This position will be responsible for successful migration of specified roles into GCC - They will work across the team to ensure knowledge sharing and enabling the delivery team to be well prepared for the go live **Responsibilities** - Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned - Provide feedback to TM/s on service design & solution documentation - Coordinate and successfully project manage the transition of processes in scope from the local site/s into the GCC (Manage the transition on site) - Collaborate with TM/s and local site management - Monitoring and reporting on transition progress - Resolving transitions issues, document risks and create mitigation plans - Providing a link during transition between the GCC Knowledge Capture Team, senior level management, TM, other stakeholders - Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures) - Ensure correct application of transition methodology to each transition being managed by the TC - Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion **Qualifications** - Proven ability to work with different stakeholders, excellent stakeholder management and client handling (domestic & international) skills - Excellent communication (written and oral) and interpersonal skills - Proven ability to manage change in a fluid, dynamic and evolving environment - Track record of excellent project execution / delivery preferred - Understanding of metrics, process improvements, lean and six sigma would be helpful - Proficient with MS Office – MS Excel and MS Power point in particular