Transition Specialist

Job description

Overview The transitions specialist works with the transitions manager to plan and execute one or more of the migration projects. • This position will be responsible for successful migration of specified roles into GCC • They will work across the team to ensure knowledge sharing and enabling the delivery team to be well prepared for the go live Responsibilities • Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned • Provide feedback to TM/s on service design & solution documentation • Coordinate and successfully project manage the transition of processes in scope from the local site/s into the GCC (Manage the transition on site) • Collaborate with TM/s and local site management • Monitoring and reporting on transition progress • Resolving transitions issues, document risks and create mitigation plans • Providing a link during transition between the GCC Knowledge Capture Team, senior level management, TM, other stakeholders • Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures) • Ensure correct application of transition methodology to each transition being managed by the TC • Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion Qualifications • Proven ability to work with different stakeholders, excellent stakeholder management and client handling (domestic & international) skills • Excellent communication (written and oral) and interpersonal skills • Proven ability to manage change in a fluid, dynamic and evolving environment • Track record of excellent project execution / delivery preferred • Understanding of metrics, process improvements, lean and six sigma would be helpful • Proficient with MS Office – MS Excel and MS Power point in particular