Unit Coordinator-Mumbai (MAX@Home)

Job description

Role & responsibilities : • To ensure smooth coordination & delivery of all services within the Spoke location • Daily collation of existing & new service requests from communication center (Hub) for all Max@Home service lines • Ensure timely dispatch of medication packages from hospital pharmacy within agreed TAT • Overall coordination & daily acknowledgment of pathology samples at hospital labs • Ensure availability of staff as per service requirements and escalate all issues to HODs and Area manager • Daily allocation of transport for all front end delivery staff (GDA/ Nurse / Physiotherapist) as per Max@Home transportation policy • Efficiently maintain daily transport records for all services deployed within Spoke location • Daily billing & collection of payment from customers / riders • Reconciliation of payment with Max@Home (Hub) or Hospital finance team for all service lines • Support Area Manager Max@Home (Spoke) in creating & improving processes & protocols for smooth operations in delivery of services • Quick and proactive in providing assistance and support to patients for better customer service. • handling Spoke cell immaculately • Identify scope of improvements at all customer touch point. • Prepare all MIS/ Analysis related to all Max@Home patients within Spoke location • Accountability for timely registration and closure of complaints Interested candidates can share resume at arpana.singh@maxhelathcare.com