Urgent Hiring - Product Trainer (Financial Product) - Chennai

Job description

Urgent hiring of Product Trainer. We are hiring for Chennai Location. Candidate should have minimum of 2 years experience in sales or Product training. Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar), Or can share resume at brijeshkumar@paisabazaar.com Job Location - Chennai, Taramani Job Description: • Conduct Induction Training for on-boarded candidates and assess them on varies parameters for certification • Enhance their knowledge about product, policy, partners & CRM • Give on Job Training to the new joined employees and track their productivity on regular basis • Conduct refreshers on floor regarding new updates, process and journey changes • Identify Training needs by collaborating with quality, BU leaders and product • Audit Calls of the bottom performers and share feedback with them. Improve overall productivity. • Provide floor support to agents and track AHT, Talk time and Productivity • Conduct Soft Skill Trainings • Conduct Knowledge Assessments and publish scores • Enhance CSAT scores of agents Role Requirement: • Excellent knowledge of process, CRM journey, partners and Rebuttals • Basics of excel and Power Point Presentation • Presentation Skill should be able to stand and speak In front of audience • Good spoken and written English • Good data analysis and numerical ability • Flexible to work in 6 days • Candidate should be expert in Tamil with any other south language.