Verification Specialist (Voice Process) - Bangalore

Job description

**What You'll Do** A successful **VERIFICATION SPECIALIST** will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client. **Responsibilities:** - Manage Inbound and Outbound calls for employment, education and other references verifications. - Obtain Verification and references information via phone, fax, mail, etc. - Investigate and confirm reference credibility. - Update reference contact information within database. - Answer telephone and email inquiries from candidates and clients concerning the status of a background check request. - Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification) - Coordinate with other departments via phone and email regarding the status of the background check. - Transferring calls to appropriate departments - Update database and complete verification report. - Other duties may be required such as: - Setting up client orders - Completing database check - Work allocation duties - Quality checks **What You Will Need to be Successful:** - Candidate must at least have spent 2 years in College or 1 year in college with BPO experience. - Experience doing Inbound calls/transactions is recommended (but not required). **What You May Need to be Successful:** - Requires excellent command on the English language and can handle conversational interviews. - Proficiency on basic computer applications, e.g. Microsoft office and Web browsers - Must be amenable to work remotely in the Night Shift and/or shifting schedules. - Willing to work on a **NIGHT SHIFT** schedule **Why Join Us at First Advantage?** At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The companys culture is shaped by its core values Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact. First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development. - Employee Impact Groups - FA Cares volunteer opportunities - Mentorship Advantage Program - SOAR, award-winning manager development program **What Are You Waiting For? Apply Today!** You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!