Voice Process Executive (Hindi+ English)

Job description

We are hiring enthusiastic, career-oriented Freshers for a Customer Support - Voice Process role. This opportunity is ideal for graduates who possess excellent communication skills in English and Hindi, are passionate about delivering exceptional customer experiences, and are eager to build a successful career in the customer service industry. The ideal candidate should be confident in interacting with customers over phone calls, demonstrate strong listening and problem-solving skills, and maintain a customer-first approach while upholding professionalism at all times. Since the role involves supporting customers from diverse regions, the ability to communicate effectively in Hindi whenever required is mandatory. General Guidelines : • Personal laptops, tablets, or other electronic devices are not permitted during the interview process. • Candidates are advised to carry a mobile charger, as the assessment and interview process may continue throughout the day. • We are specifically looking for fresh graduates with outstanding communication skills and a customer-centric mindset. • Applicants must have completed their Graduation or Postgraduation. Candidates currently pursuing any degree, certification, or educational program are not eligible. • The role operates in a 24x7 work environment, primarily supporting customers across different geographies, including US customers. Candidates must be willing to work in rotational shifts and rotational week-offs. • Candidates who can join immediately are highly encouraged to apply, as immediate availability will be considered an advantage. Candidates must bring required documents: • Two copies of their updated resume. • A valid Government-issued photo ID proof. • Original and photocopies of educational certificates and marksheets. Eligibility Criteria: • Freshers are welcome to apply. • Any internship experience, customer service exposure, or BPO experience will be an added advantage. • Experience in Content Moderation will be considered a plus. • Excellent spoken English is mandatory. • Strong communication skills in Hindi and English are mandatory. • Ability to read, write, understand, and communicate fluently in both Hindi and English is a key requirement for this role. • Strong listening, interpersonal, and communication skills. • Ability to engage in professional and fluent customer conversations. • Customer-focused mindset with strong problem-solving capabilities. • Basic computer knowledge and a willingness to learn new processes and technologies. Key Responsibilities: • Handle inbound and/or outbound customer calls professionally. • Communicate clearly, confidently, and effectively with customers in English and Hindi, as required. • Read, comprehend, and respond accurately to customer queries, process documents, emails, and system updates in both languages. • Understand customer concerns, analyze issues, and provide timely resolutions. • Deliver high-quality customer service while ensuring customer satisfaction. • Accurately document customer interactions and update records in the system. Mandatory Skill Requirement: Hindi and English Language Proficiency (Mandatory) Candidates must possess: • Excellent verbal communication skills in both Hindi and English. • Ability to read, write, speak, and understand Hindi and English fluently. • Strong listening and comprehension skills to effectively understand customer concerns and provide appropriate resolutions. • Ability to communicate professionally with customers across different regions and backgrounds. • Confidence in handling customer conversations, documenting interactions, and interpreting information in both languages. Preferred Candidate Profile • Excellent verbal and written communication skills in Hindi and English. • Strong command of grammar, comprehension, and professional communication in both languages. • Ability to switch seamlessly between Hindi and English based on customer requirements. • Strong customer service orientation and customer-handling skills. • Professional attitude, positive work ethic, and customer-first mindset. Why Join Us? • Excellent opportunity to kick-start your career in the Customer Support industry. • Comprehensive training and professional development programs. • Attractive career growth and advancement opportunities. • Dynamic, inclusive, and collaborative work environment. • Exposure to global customer interactions and industry best practices. • Opportunity to enhance communication, customer service, and problem-solving skills while working with a leading organization.