Walk-in || 16th September || Inbound Customer Support || Hyderabad

Job description

Roles and Responsibilities • Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide timely solutions. • Provide excellent customer service by listening actively, empathizing with customers' issues, and offering personalized solutions. • Utilize problem-solving skills to troubleshoot technical issues related to software products or services. • Maintain accurate records of customer interactions using CRM software for future reference. Desired Candidate Profile • 0-2 years of experience in an inbound customer support role. • Excellent communication skills with the ability to articulate thoughts clearly over phone/video calls. • Proficiency in handling multiple conversations simultaneously while maintaining attention to detail. • Basic knowledge of computer applications such as MS Office Suite (Word, Excel). • Ability to work flexible shifts including evenings (US shift) from Monday-Friday. • Freshers are welcome to apply • Must be able to speak & understand Tamil