Walk-in || Chat Process Associates - Freshers

Job description

Role & responsibilities • Handle customer queries through live chat in a professional, timely, and customer-focused manner. • Assist customers with telecom-related services such as billing, account updates, plan information, technical support, and order status. • Resolve customer issues by following standard operating procedures and ensure first-contact resolution whenever possible. • Maintain accurate records of customer interactions and update CRM systems with relevant information. • Meet defined quality, productivity, and customer satisfaction targets while adhering to company policies and data security guidelines. Preferred candidate profile • Freshers with BE/BTECH/BSC/POSTGRADUATES Can't apply • Graduate or undergraduate with excellent written English communication skills. • Strong typing speed and the ability to manage multiple chat conversations simultaneously. • Basic knowledge of customer service principles and familiarity with computers, internet applications, and MS Office. • Willingness to work in Australian rotational shifts • Quick learner with good problem-solving skills, attention to detail, and a customer-centric attitude. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.