Walk-in || Chat Process Associates - Freshers

Job description

**Role & responsibilities** - Handle customer queries through live chat in a professional, timely, and customer-focused manner. - Assist customers with telecom-related services such as billing, account updates, plan information, technical support, and order status. - Resolve customer issues by following standard operating procedures and ensure first-contact resolution whenever possible. - Maintain accurate records of customer interactions and update CRM systems with relevant information. - Meet defined quality, productivity, and customer satisfaction targets while adhering to company policies and data security guidelines. **Preferred candidate profile** - **Freshers with BE/BTECH/BSC/POSTGRADUATES Can't apply** - Graduate or undergraduate with excellent written English communication skills. - Strong typing speed and the ability to manage multiple chat conversations simultaneously. - Basic knowledge of customer service principles and familiarity with computers, internet applications, and MS Office. - Willingness to work in Australian rotational shifts - Quick learner with good problem-solving skills, attention to detail, and a customer-centric attitude. **Disclaimer:** Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.