Walk-in || Customer Support Executive || Hyderabad (July 1st & 2nd)

Job description

**Data & Time: *1st July - 2nd July , 2.00 PM - 4.00 PM*** **Venue:** ADP Boulevard, Survey No:88/AA and 88/E, Nanakramguda Village, Serilingamapally Mandal, Ranga Reddy District Hyderabad, Telengana - 50000 **8 Role Overvi** ewWe are seeking **a client-facing International Voice Process Executive with 2 to 6 years of experienc** e who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficienc **y.Key Responsibiliti** - esServe as the primary point of contact for international clients (US/UK/AU regions) via voice cal - lsHandle inbound/outbound customer interactions with professionalism and clari - tyUnderstand client requirements and provide accurate, timely resolutio - nsEnsure high levels of customer satisfaction (CSAT) through quality servi - ceBuild and maintain strong client relationships through effective communicati - onMeet or exceed defined performance metrics (AHT, FCR, CSAT, QA score - s)Identify opportunities for process improvement or upselling (if applicabl - e)Escalate critical or unresolved issues to appropriate tea **ms Required Ski** - llsExcellent spoken English with neutral/global acc - entStrong client-handling and interpersonal ski - llsAbility to manage difficult conversations professiona - llyActive listening and problem-solving abilit - iesAbility to work in night/rotational shi **fts Qualificat** - ionsGraduate in any discip - **lineMandatory -2 to 6 years of experi** enc **e in International V** oice / Client-Facing r oles