Walk-in || Customer Support Executive || Hyderabad (July 1st & 2nd)

Job description

Data & Time: 1st July - 2nd July , 2.00 PM - 4.00 PM Venue: ADP Boulevard, Survey No:88/AA and 88/E, Nanakramguda Village, Serilingamapally Mandal, Ranga Reddy District Hyderabad, Telengana - 50000 8 Role Overvi ewWe are seeking a client-facing International Voice Process Executive with 2 to 6 years of experienc e who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficienc y.Key Responsibiliti • esServe as the primary point of contact for international clients (US/UK/AU regions) via voice cal • lsHandle inbound/outbound customer interactions with professionalism and clari • tyUnderstand client requirements and provide accurate, timely resolutio • nsEnsure high levels of customer satisfaction (CSAT) through quality servi • ceBuild and maintain strong client relationships through effective communicati • onMeet or exceed defined performance metrics (AHT, FCR, CSAT, QA score • s)Identify opportunities for process improvement or upselling (if applicabl • e)Escalate critical or unresolved issues to appropriate tea ms Required Ski • llsExcellent spoken English with neutral/global acc • entStrong client-handling and interpersonal ski • llsAbility to manage difficult conversations professiona • llyActive listening and problem-solving abilit • iesAbility to work in night/rotational shi fts Qualificat • ionsGraduate in any discip • lineMandatory -2 to 6 years of experi enc e in International V oice / Client-Facing r oles