Walk-in drive || Associate Program Manager || Simplilearn

Job description

**Associate Program Manager Learner Success & Program Operations** Location: Bangalore (HSR Layout) Work From Office Shift:5 days/week, weekend availability required Experience: 3-7 years **Note: Looking for candidates based in Bangalore only.** **About the Role:** We're hiring a dynamic Associate Program Manager to drive learner engagement and manage end-to-end delivery of online education programs in partnership with global universities. **Key Responsibilities:** - Own learner experience across assigned cohorts; resolve escalations via email, tickets & calls - Coordinate inductions and ensure seamless delivery of live classes, assessments & projects - Monitor attendance, participation & completion; drive proactive interventions - Leverage AI-powered dashboards to identify at-risk learners - Track key metrics: CSAT/NPS, completion & retention rates - Manage Slack channels across cohorts **Requirements:** - Bachelor's degree (Master's preferred) - 3-7 yrs in customer success, operations, or online education - Strong communication & conflict-resolution skills - Exposure to LMS, Zoom, Salesforce or similar tools