WALK IN DRIVE || Front office Executive || (27th - 31st) - Gurugram

Job description

We are looking for a polished, customer-focused Front Office Executive (FOE) for Dr Lal path lab. The FOE will be the first point of contact for walk-in clients, responsible for delivering a seamless, personalized, and courteous experience and coordinate with diagnostic teams and explain basic test procedures in a client-friendly manner. **Key Responsibilities:** **Client Interaction & Service Experience** - Welcome and assist all clients with warmth and professionalism. - Explain service offerings and package details clearly and sensitively. **Appointment & Report Management** - Manage scheduling of pathology, radiology, and doctor consultation slots. - Handle billing, payment processing, and issuance of invoices as per process. **Operational Coordination** - Maintain up-to-date knowledge of test panels, report timelines, and departmental workflows to provide accurate information. **Experience & Ambience Management** - Collect client feedback and escalate concerns promptly for resolution. **Key Requirements:** - **Qualification:** Graduate in any stream. - **Experience:** 2+ years in customer service/front office, ideally in diagnostics, wellness, healthcare, or luxury hospitality. - **Skills:** - Excellent verbal communication in English and local language - Presentable with warm interpersonal behavior - Ability to multitask and manage high-value clients discreetly - Female candidates Preferred.