Walk-in || Firstsource is hiring - Customer Service Executive

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. **Key Responsibilities:** - Handle customer queries via chat, email, and voice support. - Provide accurate, timely, and professional resolutions to customer concerns. - Deliver exceptional customer service and maintain high customer satisfaction levels. - Document customer interactions and update records accurately. - Escalate complex issues to the appropriate teams when required. - Meet quality, productivity, and performance targets. **Requirements:** - Fluent written and spoken English is mandatory. - Excellent communication, grammar, and interpersonal skills. - Strong customer service and problem-solving abilities. - Good typing speed and basic computer proficiency. - Ability to multitask and work in a fast-paced environment. - Flexibility to work in rotational shifts, including day, evening, night, weekends, and holidays as per business requirements. - Freshers and experienced candidates are welcome to apply. **Preferred Skills:** - Previous experience in International BPO, Customer Support, Chat Process, or Voice Process is an advantage. - Strong listening, comprehension, and interpersonal skills. - Positive attitude and customer-centric approach. Eligibility: - Any Graduate / Undergraduate. - Immediate joiners preferred. **Mandatory Requirements:** Fluent communication in English (written and spoken) Flexibility to work in all shifts Strong customer service orientation and professional communication skills - **Excellent communication and interpersonal skills** - **B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible** - **Please bring the original physical copy of any of your identification documents for verification.** - **Anyone who attended interview before 30 days are not eligible to attend walk-in.** **Disclaimer:** Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.