Walk-in || Firstsource is hiring - Customer Service Executive

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. Key Responsibilities: • Handle customer queries via chat, email, and voice support. • Provide accurate, timely, and professional resolutions to customer concerns. • Deliver exceptional customer service and maintain high customer satisfaction levels. • Document customer interactions and update records accurately. • Escalate complex issues to the appropriate teams when required. • Meet quality, productivity, and performance targets. Requirements: • Fluent written and spoken English is mandatory. • Excellent communication, grammar, and interpersonal skills. • Strong customer service and problem-solving abilities. • Good typing speed and basic computer proficiency. • Ability to multitask and work in a fast-paced environment. • Flexibility to work in rotational shifts, including day, evening, night, weekends, and holidays as per business requirements. • Freshers and experienced candidates are welcome to apply. Preferred Skills: • Previous experience in International BPO, Customer Support, Chat Process, or Voice Process is an advantage. • Strong listening, comprehension, and interpersonal skills. • Positive attitude and customer-centric approach. Eligibility: • Any Graduate / Undergraduate. • Immediate joiners preferred. Mandatory Requirements: Fluent communication in English (written and spoken) Flexibility to work in all shifts Strong customer service orientation and professional communication skills • Excellent communication and interpersonal skills • B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible • Please bring the original physical copy of any of your identification documents for verification. • Anyone who attended interview before 30 days are not eligible to attend walk-in. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.