Walk-in For Branch Manager/ Assistant Branch Manager

Job description

Role & Responsibilities • Drive overall branch business growth and achieve targets across CASA, Assets, Insurance, Investments, and other banking products. • Lead customer acquisition, relationship management, and portfolio growth initiatives. • Manage, guide, and motivate branch sales and service teams to achieve business objectives. • Ensure excellent customer service standards and enhance customer satisfaction levels. • Monitor branch productivity, sales performance, and operational efficiency. • Identify cross-sell and up-sell opportunities within the existing customer base. • Conduct regular customer meetings, branch campaigns, and market visits for business generation. • Maintain strong relationships with high-value customers and key local influencers. • Ensure adherence to KYC, AML, audit, compliance, and regulatory requirements. • Handle customer escalations and ensure timely resolution of complaints. • Support branch operations, cash management, and process governance as per bank policies. • Prepare and review branch MIS, performance reports, and action plans for business growth. • Coordinate with internal stakeholders to ensure smooth customer onboarding and service delivery. • Recruit, train, and develop team members to build a high-performance culture. Preferred Candidate Profile • Graduate in any discipline; MBA/PGDM preferred. • 4 to 10 years of experience in Banking, Financial Services, or BFSI sector. • Experience in branch banking, team handling, sales, and relationship management. • Strong knowledge of banking products including CASA, Loans, Wealth, Insurance, and Investments. • Proven track record of achieving business, revenue, and branch growth targets. • Excellent leadership, team management, and coaching skills. • Strong communication, interpersonal, and stakeholder management skills. • Customer-focused with strong problem-solving and decision-making abilities. • Good understanding of branch operations, compliance, and risk management practices. • Proficient in MS Office and digital banking platforms. • Self-driven, result-oriented, and capable of working in a target-driven environment.