Walk-in || Interview 09th Sep - Service Delivery Officer

Job description

SERVICE DELIVERY OFFICER (SDO) KRAs: • Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. • Regular generation of leads for NTB customer and cross sell. • The SDO will act as a backup to the SO. • Non-transaction related servicing at the Branch Audit, Reconciliation of Branch Accounts • Customer query resolution • Should have a desire to know and understand financial terminology • Cross selling of financial products • Exploitation of other business opportunities sensed. • Providing quality of experience that will ensure retention and positive word-of-mouth. EXPERIENCE, QUALIFICATIONS & QUALITIES: 1. At least 3 years in branch banking operations. 2. Post-graduate or graduate with appropriate experience. 3. Primary motivation customer service through query resolution 4. A senior teller or branch operations person. TARGET INDUSTRY: Banking AGE: 23-25 years OTHERS: Reporting to: SM THE ROLE (bold): Customer service at the Branch, customer retention