Walk-in || Join Omega Healthcare as a Customer Support Executive in Bengaluru!

Job description

Greetings from Omega Healthcare!!! Immediate Opening for Customer Support Executive | Bengaluru Congratulations! Your profile has been shortlisted for the Final Round of Interview with Omega Healthcare. Interview Venue: Omega Healthcare, Wind Tunnel Road, Avalappa Layout, Muniyappa Layout, Murugeshpalya, Bengaluru, Karnataka - 560017 Location Map: https://maps.app.goo.gl/X5UBbLijt1nMCbd27 MEGA WALK-IN DRIVE Days: Monday to Friday Interview Timing: 12:00 PM to 3:30 PM Compensation & Eligibility • Salary: Based on current/previous salary and interview performance • Notice Period: Immediate Joiners Only • Experience: Minimum 1 year of Voice Process experience (Mandatory) Roles & Responsibilities • Contact insurance payers to resolve claims related to denials and non-denials. • Review claims through PMS, internal systems, and processes for appropriate resolution, including payment, adjustment, and self-pay. • Identify process improvement opportunities, trends, and issues, and escalate them to the Supervisor. • Adhere to workflow documentation, SOPs, trackers, issue logs, and trend logs. • Participate in training sessions to gain knowledge of Revenue Cycle Management (RCM). • Resolve complex patient account issues by investigating account timelines, payer reimbursements, and transaction history. • Identify accounts that can be resolved without calling and route them appropriately. • Analyze trends and resolve accounts accurately to ensure error-free processing. • Identify payer issues, support special projects related to claim reprocessing, and escalate complex cases to the Lead Billing Specialist when required. Desired Candidate Profile • Minimum 1 year of Voice Process experience • Graduates and Undergraduates can apply • Excellent communication skills Perks & Benefits 5 Days Working US Holidays along with Indian Holidays Attractive Employee Referral Program Important Note Contact/ WhatsApp Deeksha V Rao - 8722248885 Please mention "Deeksha V Rao" at the top of your resume before attending the interview. We look forward to meeting you and welcoming you to the Omega Healthcare team!