Walk-in || Mega Walk-In Drive For Customer Support Executive @ Omega Healthcare

Job description

Greetings from Omega Healthcare! We're Hiring | Customer Support Executive (CSE) Position Details Role: Customer Support Executive (CSE) Experience: 1-4 Years Background: BPO - Domestic / International Voice Process Shift: Night Shift (Work from Office) Eligibility Criteria Minimum 1 year of experience in a Voice Process (Mandatory) Excellent English communication skills Strong customer service and problem-solving abilities Graduates and Undergraduates can apply Immediate Joiners Only Walk-In Venue Omega Healthcare Head Office, Wind Tunnel Road, Avalappa Layout, Muniyappa Layout, Murugeshpalya, Bengaluru - 560017 Google Maps: https://maps.app.goo.gl/imcYt4dsdBRbg4eV7 Key Responsibilities • Contact insurance payers to resolve denied and non-denied claims after reviewing PMS, internal systems, and process guidelines. • Facilitate claim resolution through payment posting, adjustments, and self-pay processing. • Identify process improvement opportunities, trends, and recurring issues, and escalate them to supervisors when required. • Maintain workflow documentation, including SOPs, trackers, issue logs, and trend logs. • Participate actively in training sessions to enhance knowledge of Revenue Cycle Management (RCM). • Investigate and resolve complex patient account issues involving payer reimbursements, account transactions, and system timeline comments. • Identify accounts that can be resolved without payer intervention and recommend appropriate action. • Analyze trends and account errors to ensure timely and accurate resolutions. • Highlight payer-related issues and support special projects involving claim reprocessing and escalations. Desired Candidate Profile • Minimum 1 year of Voice Process experience • Good communication skills • Ability to work in a fast-paced environment • Strong analytical and problem-solving skills Perks & Benefits Quarterly Incentives 5-Day Work Week US Holidays along with Indian Holidays Attractive Employee Referral Program Contact / WhatsApp Smitha: 9900200961 HR Team Omega Healthcare