Walk-in || Opening For Customer support Executive @omega Healthcare Bangalore

Job description

Greetings From Omega Healthcare !!! Opening For Customer Support Executive Immediate Joiner Bangalore location . Congratulations!! Your profile is shortlisted for the final round of Interview with Omega Healthcare. Address - Wind Tunnel Rd, Avalappa Layout, Muniyappa Layout, Murgesh Pallya, Bengaluru, Karnataka - 560017 , 080 4155 7333 https://maps.app.goo.gl/X5UBbLijt1nMCbd27 \\NOTE : KINDLY MENTION TOP OF RESUME NAUKRI \\ Janifer\\* 7090082451 \\MEGA WALK -IN DRIVE - Monday - Friday , TIMING : 10:30AM TO 3: 30PM\\ \\*\\Note : Walkin Interviews between 10am to 3 : 30pm \\\\* \\*\\Salary : CTC 21000k to 25000K\\\\* Notice Period - Immediate Joiners Only 1years of Experience into voice process Mandatory Roles and Responsibilities • Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). • Identify potential process improvements, trends, issues and escalate to Supervisor through calling. • Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. • Be part of all the training session to gain knowledge towards RCM. • Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions • Identify the accounts which does not require calling and can be fixed by Analyst to resolve • Logical thinking to identify the trends, resolve accounts for an error free account • Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Roles and Responsibilities • Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). • Identify potential process improvements, trends, issues and escalate to Supervisor through calling. • Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. • Be part of all the training session to gain knowledge towards RCM. • Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions • Identify the accounts which does not require calling and can be fixed by Analyst to resolve • Logical thinking to identify the trends, resolve accounts for an error free account • Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary • Desired Candidate Profile • Minimum 1 Yr Voice process Experience • Graduates or Under Graduates • Good communication skills Perks and Benefits • Quarterly Incentives • 5 days a week • All US holidays along with Indian Holidays • Very lucrative employee referral policy Desired Candidate Profile.