Walk-in || Personal Banker

Job description

Job Title :- Personal Banker Grade:- SO /AM /DM Business Unit :- Retail Banking Department :- Service and sales Management Experience: 1- 6 years in retail branch banking. Responsibilities Account Opening & Maintenance:- • Endtoend handling of account opening, maintenance, closure. • Verify documentation and ensure compliance. • Coordinate with NOC, Sales RMs, operations teams. Transaction Handling • Scrutinize transaction-related documents as per checklist. • Handle customer queries before, during & after transactions. Service & Quality • Ensure high service levels and process adherence. • Analyze customer queries and service reports. • Participate in new system/product rollouts. • Coordinate with RMs to enhance customer satisfaction. Audit & Compliance • Ensure adherence to process, regulatory, and audit guidelines. • Resolve audit findings promptly. Other Responsibilities • Vendor coordination, branch upkeep, cost control. • Strong knowledge of retail banking processes.