Walk-in || Product operation specialist

Job description

Product Operations Specialist I (Search) About the Role: Were hiring a Product Operations Specialist I to join our Search Experience Team, focused on building a best-in-class grocery shopping journey for our users. In this role, you will own key aspects of Search Relevance and Ranking, ensuring that users find the most relevant products quickly and effortlessly. You will work closely with Product, Design, Engineering, and Operations teams to identify opportunities, troubleshoot issues, and drive continuous improvements in the search experience. This role combines data, technology, user-centric thinking, and operational excellence. You will use analytics and experimentation to identify search gaps, improve relevance, and ensure a high-quality experience across different user intents and shopping journeys. What You’ll Do Own day-to-day Search Operations, with a focus on relevance, ranking, discoverability, and overall search quality. Analyze search performance and identify opportunities to improve query understanding, product recall, relevance, and ranking. Investigate search-related issues using data, logs, APIs, and analytical tools, and work with Engineering/Product teams to drive resolution. Perform data extraction and validation using SQL to investigate search trends, anomalies, and performance gaps. Use event-based product analytics tools to understand user behavior and identify friction points in the search journey. Develop a strong understanding of user intent and translate customer behavior into actionable search improvements. Contribute to improving search experiences across English, multilingual, and vernacular queries. Monitor search quality metrics and proactively identify issues before they impact the customer experience. Collaborate with Product, Design, Engineering, and other stakeholders to execute search improvements with high accuracy and attention to detail. Explore the application of LLMs and AI in search, including prompts, context, tokens, embeddings, and query understanding. Continuously improve operational processes, documentation, and quality checks to make Search Operations more scalable and reliable. What We’re Looking For 1–2 years of experience in Product Operations, Search Operations, E-commerce Operations, Product Analytics, or any Consumer-facing roles in tech/Product. Basic proficiency in SQL for data extraction, validation, and investigation. Comfortable working with event-based product analytics tools and interpreting user behavior data. Hands-on experience with APIs and tools such as Postman, with an ability to troubleshoot and investigate issues independently. Basic understanding of SEO concepts, including keywords, ranking, indexing, relevance, and discoverability. Basic understanding of LLM concepts, including prompts, tokens, context, and embeddings. Strong user-first thinking with the ability to look at problems from the customer's perspective. Strong analytical and problem-solving skills with a high degree of ownership and attention to detail. Excellent verbal and written communication skills. Ability to work effectively with cross-functional teams and manage multiple priorities. Bachelor’s degree in Engineering or an equivalent degree. Multilingual and vernacular proficiency is strongly preferred, given the diverse nature of grocery search behavior in India. Why Join Us? You’ll work at the intersection of Product, Technology, Data, and Customer Experience, solving real-world problems that directly influence how millions of users discover and shop for products. If you are passionate about user experience, search, analytics, and thoughtful execution, and enjoy solving problems through a combination of data and technology, we’d love to hear from you.