Walk-in || We are Hiring For Customer Support Executive - Omega Healthcare

Job description

Mega WalkIn Drive Healthcare Revenue Cycle Management (RCM) Enthusiastic Fresher your career with India's leading Healthcare Outsourcing company and grow in the fastexpanding Healthcare RCM industry. WalkIn VenueOmega Healthcare Head Office - Wind Tunnel Road, Avalappa Layout, Muniyappa Layout, Murugeshpallya, Bengaluru 560017 Google Maps: https://maps.app.goo.gl/imcYt4dsdBRbg4eV7 Drive Details • Days: Monday to Friday • Timings: 10:00 AM 03:30 PM Notice Period - Immediate Joiners Only 1years of Experience into voice process Mandatory Roles and Responsibilities • Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). • Identify potential process improvements, trends, issues and escalate to Supervisor through calling. • Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. • Be part of all the training session to gain knowledge towards RCM. • Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions • Identify the accounts which does not require calling and can be fixed by Analyst to resolve • Logical thinking to identify the trends, resolve accounts for an error free account • Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Roles and Responsibilities • Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). • Identify potential process improvements, trends, issues and escalate to Supervisor through calling. • Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. • Be part of all the training session to gain knowledge towards RCM. • Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions • Identify the accounts which does not require calling and can be fixed by Analyst to resolve • Logical thinking to identify the trends, resolve accounts for an error free account • Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary Desired Candidate Profile • Minimum 1 Yr Voice process Experience • Graduates or Under Graduates • Good communication skills Perks and Benefits • Quarterly Incentives • 5 days a week • All US holidays along with Indian Holidays • Very lucrative employee referral policy Desired Candidate Profile. Contact/ Whatsapp - Smitha - 9900200961