We are hiring Assistant Manager - Information Technology - Mumbai

Job description

Key Responsibilities • Manage day-to-day IT infrastructure operations and user support activities. • Ensure timely resolution of incidents, service requests, and escalations within defined SLAs. • Provide support for desktops, laptops, printers, conferencing systems, and business applications. • Coordinate with support teams and vendors to ensure uninterrupted IT services. • Administer Active Directory, DNS , DHCP, Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID. • Manage Microsoft Defender for Endpoint and antivirus solutions and Monitor security alerts, endpoint health, and compliance status. • Maintain software inventory and license compliance. Track software procurement, renewals, utilization, and optimization. • Manage lifecycle of IT assets including procurement, deployment, inventory tracking, transfers, and disposal. • Maintain IT asset records and ensure audit readiness. Conduct periodic asset verification and reconciliation exercises. • Support LAN, WAN, Wi-Fi, VPN, and internet connectivity infrastructure and Troubleshoot network-related incidents and performance issues. • Coordinate with OEMs, service providers, ISPs, and technology partners. • Support contract renewals, quotations, and procurement activities. • Assist in IT, ISO, Security, Internal, and External audits. • Maintain infrastructure documentation, SOPs, policies, and evidence repositories. • Identify opportunities to improve IT service quality and operational efficiency. • Participate in infrastructure upgrades, migration projects, and transformation initiatives. Required Technical Skills • Microsoft 365 Administration • Microsoft Defender for Endpoint • Windows 10 / Windows 11 Administration • Active Directory, DNS, DHCP • LAN / WAN Troubleshooting • Firewall Administration • IT Asset Management • Service Desk & Incident Management • Vendor Management Please share your resume on neha.yadav1@lalpathlabs.com