Workforce Management Analyst

Job description

WFM Gurgaon : Role and Responsibilities: - Analysis – Strong Analytical skills - Should be able to handle & achieve the departmental requirements - Maintain data integrity - Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting, and analysis - Should be open to change, Multi-tasking skills - Team management - Own the MIS delivery for the account with respect to all aspects of MIS delivery - Accurate and Timely Reporting - Client Management –Internal and External - Scheduling, Planning & headcount management. - Meeting client requirements within TAT and with accuracy, - Ability to work on data and generate various types of dashboards and reports/ad-hoc reports. Ability to handle high-level data analysis and data Applicant’s Specifications & Qualification: - Must Know VBA coding in excel & SQL - Ability to handle high level data analysis and data - Excellent leadership, organizational, and communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Strong problem-solving and decision-making skills. - Should be open to work from office as per requirements - Proficiency in MS Office (Excel, Word, PowerPoint); reporting experience is a plus and and Power BI (added advantage).