Workforce Management Analyst

Job description

WFM Gurgaon : Role and Responsibilities: • Analysis – Strong Analytical skills • Should be able to handle & achieve the departmental requirements • Maintain data integrity • Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting, and analysis • Should be open to change, Multi-tasking skills • Team management • Own the MIS delivery for the account with respect to all aspects of MIS delivery • Accurate and Timely Reporting • Client Management –Internal and External • Scheduling, Planning & headcount management. • Meeting client requirements within TAT and with accuracy, • Ability to work on data and generate various types of dashboards and reports/ad-hoc reports. Ability to handle high-level data analysis and data Applicant’s Specifications & Qualification: • Must Know VBA coding in excel & SQL • Ability to handle high level data analysis and data • Excellent leadership, organizational, and communication skills. • Ability to manage multiple priorities in a fast-paced environment. • Strong problem-solving and decision-making skills. • Should be open to work from office as per requirements • Proficiency in MS Office (Excel, Word, PowerPoint); reporting experience is a plus and and Power BI (added advantage).