Zonal Channel Head

Job description

KEY RESPONSIBILITIES & KPIS OF THE ROLE Responsibilities KPIs Strategy and Planning • Takes effective decisions for his function/role/channel, focusing on the overall business objective and accordingly augment his engagement with the regional/zonal leadership across Retail and Affluent Banking units • Effectively uses positive influences and counters negative influencers to drive and meet his business objectives • Should have the ability to effectively engage with top management and articulate/present the progress on defined business objectives Policies, Processes & Procedures • NA Business Development • Accountable for building the overall CA/SA book for the Retail/Affluent Banking Units. • Drive the solution-based CA/SA hook strategy by cross selling TPP, CMS, TFX, POS, Business Banking thereby ensuring sustainable CA/SA AMB growth • Tracks channel productivity across parameters and monitors daily book movement. • Responsible to maintain the quality of CA/SA business in line with the stated organization and regulatory objectives. • Responsible for deepening the relationship through M+N, M+1 & M0 strategy. • Provides expertise to field teams on overall CA/SA business that includes Acquisition, Retention and Enhancements in CA/SA AMBs for Retail/Affluent Banking units. Customer Relationship Management • NA Risk and Internal Control • Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, and reputational and audit risks as instructed by the departmental manager. • Periodic evaluation and benchmarking against competition offering and propose recommendations/action to improve in existing product offering to suit customer needs. People Management • Monitors and enables the achievement of goals and KPIs and ensures effective implementation of performance management process • Handling internal and external stakeholders and to demonstrate good Interpersonal skills to facilitate stakeholder support on all processes/system alignment • Nurtures talent within the field team by providing required guidance and timely feedback through periodic one-on-one sessions SECTION V: OPERATING NETWORK Internal Regional Heads, Cluster Heads, Branch Managers and Senior Sales Managers External SECTION VI: ROLE PROFILE REQUIREMENTS Education Essential: Graduate or Masters from a recognized university Preferred: Graduate or Masters from a recognized university Experience Essential: 15-17 years Retail Branch Banking/ CA/SA product teams Preferred: 15-17 years Retail Branch Banking/ CA/SA product teams with at least 5-7 years in regional leadership role Competencies CORE COMPETENCIES LEADERSHIP/ BEHAVIORAL COMPETENCIES • Customer and Quality Focus • Professional Entrepreneurship • Drive for Results • Influence and Impact • Integrity • Lead and Develop people • Enables Change • Build transparent and inclusive teams