Account Manager - Customer Success

Job description

**Preferred Functional Knowledge (Skills & Tools):** - Good communication and Writing skills. Should be able to connect with leadership of clients. - Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive - Convincing skill, Knowledge on Account management practices. - Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage **Key Responsibility (Day to Day Activities):** - Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities - Identify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churn - Frequent client reach outs, review Account health, Publish accounts dashboards. - leading to reduction of client churn **Qualification and Experience** - 2 to 4 years of experience in HR, HR transformation OR HCM implementation and customer management roles / HR consulting roles. - Understanding of Technology systems. HRMS system implementation and understanding would be preferred. - Experience in Customer Success for HR Tech application is preferred.