Account Manager - Customer Success

Job description

Preferred Functional Knowledge (Skills & Tools): • Good communication and Writing skills. Should be able to connect with leadership of clients. • Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive • Convincing skill, Knowledge on Account management practices. • Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage Key Responsibility (Day to Day Activities): • Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities • Identify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churn • Frequent client reach outs, review Account health, Publish accounts dashboards. • leading to reduction of client churn Qualification and Experience • 2 to 4 years of experience in HR, HR transformation OR HCM implementation and customer management roles / HR consulting roles. • Understanding of Technology systems. HRMS system implementation and understanding would be preferred. • Experience in Customer Success for HR Tech application is preferred.