Account Manager - WFH

Job description

Role - CAM Migration About NoBroker Technologies Private Limited NoBrokerHood, a part of NoBroker Technologies Pvt.Ltd. Our founders understood the need to have a tech-enabled visitor and community management system, that aims to make life convenient, hassle-free, and secure for the residents of a gated community. Thus, NoBrokerHood was launched. NoBrokerHood is a smart visitor, society and accounting management system. From our start in late 2018, NoBrokerHood is currently securing 20,000+ societies under its hood. From catering to all the society needs like complaint management, gate entry, maintenance bill payments, digital notice board, it also has features like Marketplace, home services and more. NoBrokerHood goes beyond visitor and gate management delivering an end-to-end community experience that empowers residents and management committees with digital convenience, revenue growth, and future-ready innovation. To know more about NoBrokerHood, visit our website - https://www.nobrokerhood.com/ About the role: We are looking for a dynamic and detail-oriented professional with a strong background in finance, accounting, and client management to drive the deployment of financial solutions for residential societies. The ideal candidate should be capable of handling client onboarding virtually, team coordination, and issue resolution while ensuring smooth ERP and billing implementation. Job Description: Deploy financial and ERP solutions to digitize the operations and accounting processes of residential societies. Conduct virtual client meetings, product demo, and training sessions, effectively showcasing product features, benefits, and the overall value of the solution. Collaborate with Management Committee (MC) members to understand their requirements, business scope, and operational expectations. Manage end-to-end ERP onboarding including: Billing configuration for SaaS-based modules as per society requirements. Penalty setup and automation of late fee calculations. Chart of Accounts (COA) configuration and general ledger mapping. Bank account integration and reconciliation setup for accurate financial tracking. Defining maintenance heads, invoice cycles, and payment gateways for smooth billing operations. Validation of opening balances, member data, and arrear adjustments to ensure accurate migration. Coordinate with cross-functional teams (Sales, ERP, VMS, and Support) to ensure seamless onboarding and post-live stabilization. Ensure accurate accounting configuration within the ERP software covering income, expenses, advances, and outstanding dues. Handle client escalations effectively by diagnosing root causes, ensuring timely resolutions, and maintaining positive client relationships. Prospect, educate, qualify, and generate new business opportunities while maintaining high levels of client satisfaction. Monitor billing and payment processes post-onboarding to ensure correct automation and timely postings. Track and achieve monthly onboarding and performance metrics for the societies assigned. Gather client feedback and collaborate with product and tech teams to improve ERP features and usability. Desired Candidate Profiles Minimum 15 years of proven experience in deploying financial or ERP solutions with a consistent record of meeting performance targets. Strong accounting and finance background (e.g., BAF degree or equivalent qualification). Solid understanding of accounting principles, financial reporting, reconciliations, and billing processes. Hands-on experience with ERP systems or financial management software will be an added advantage. Excel Skill is required and Competition data should be understood & migration to NBH. Proven experience in ERP onboarding and configuration, including: Billing setup and configuration for SaaS-based financial modules. Penalty and interest rule set up for automated late fee calculations. Chart of Accounts (COA) creation and ledger mapping as per society/accounting structure. Bank account integration and reconciliation setup to ensure financial accuracy. Invoice and maintenance charge configuration, payment gateway mapping, and transaction testing. Validation of opening balances, arrears, and advances during data migration. Ensuring end-to-end accounting accuracy within the ERP system post-onboarding. Demonstrated ability to lead and manage teams, including task allocation, performance tracking, and mentoring team members to achieve targets effectively. Skilled in cross-functional coordination (Sales, Support, and Implementation) to ensure smooth onboarding and service delivery. Proven experience in customer handling, including onboarding new clients, addressing queries or escalations, and ensuring seamless implementation of financial or ERP solutions. Strong focus on client satisfaction, with the ability to handle challenging customer interactions professionally. Ability to motivate and guide team members toward process adherence, timely delivery, and maintaining high-quality standards. Experience in conducting team review meetings, providing constructive feedback, and driving operational efficiency. Interest in business development for software application products/solutions (B2C). Energetic, well-spoken, and target-driven professional with a proactive and solution-oriented approach. Proficient in Hindi and English; fluency in a regional language will be an added advantage. Comfortable working on weekends (Saturday and Sunday are mandatory working days, with a weekly off between MondayThursday).