Acquisition Manager

Job description

**GRADE** - DM-I **DEPARTMENT** - Branch Banking **REPORTS TO -** Branch Sales Manager - Branch Banking **ROLE PURPOSE & OBJECTIVE** The incumbent will be primarily responsible to - - Acquirenew customers for liabilities from open market - Assistthe CRS - unsecured loans for conversion of existing borrowingcustomers for liabilities - Enhancethe relationship with the existing customers by cross-sellingproducts and services as per the profile & need of thecustomers - Train/assistcustomers to use ATM and BCs; drive usage of alternate channels **SIZEOF THE ROLE** **FINANCIALSIZE** **NON-FINANCIALSIZE** - Targetassigned as per the branch - CASABook as per the branch - TDBook as per the branch - Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch - Numbertarget for all the respective products. - CA - SA - TD **KEY DUTIES & RESPONSIBILITIES OF THE ROLE** **Business** - Meetthe set targets on liabilities in terms of open marketacquisition & existing customer conversion - Understandneed and acquire customers who meet the criteria for liabilityproducts through either of the below channels: - Leadsgenerated by branch staff and personal leads - Referralsgenerated from existing customers - Alternatechannels - Maintainthe database of the prospects, meet select prospects and managethe relationship thereafter - AccompanyCRS-Unsecured loans on the field for actively driving conversionof existing borrowing customers into liabilities customer - Crosssell other secured loan products of Ujjivan and pass qualityleads to respective loan officers - Sharecustomer insights/product related feedback with the Sales Manager- Liabilities **Customers** - Interactwith customers in a courteous and professional manner; provideprompt, efficient and accurate services - Reducecustomer dormancy and customer attrition by continuous engagement/ interaction - Resolvesthe customer queries on various accounts, FD / RD, remittances &third party product **InternalProcesses** - Guidethe customer to fill the Account Opening Form;ensure receipt and verification of KYC documents; obtain customersignatures on all mandatory documents - Strictlyadhere & maintain compliance to KYC norms - Drivethe usage of alternate channels such as ATMs, BCs and assistcustomers to use ATMs for dispensing cash **Learning& Performance** - Maintainup to date knowledge of the liabilities products and services aswell as a working knowledge of other products offered in thebranch - Resolvequeries raised by CRS-unsecured loans w.r.t liability productsand support them in selling liabilities - Ensureadherence to training man-days/ mandatory training programs forself - Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines **MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS** **Educational Qualifications** - Graduate,preferably in commerce and related streams **Experience** - 3+years experience, preferably in sales **Certifications** - AMFI/ IRDA Certified **Functional Skills** - Basic knowledge on retail banking products - Documentation skills - Process compliance focus - Communication skills: fluent in the local language **Behavioral Skills** - Courteouscustomer service skills - TimeManagement - Sellingskills - Telephoniccold calling skills - Willingnessto travel & relocation as per business requirements andcareer opportunities **Competencies** - Planning& Organizing - DrivingExecution - ManagingRelationships - CustomerFocus **KEY INTERACTIONS** INTERNAL EXTERNAL - BranchTeam Unsecured Loans (CRM, CRS); Secured Loans (LoanOfficers); Operations team - RegionalProduct & Marketing team - StateHR - BCAgents **Location -** Bengaluru,Channapatna,Rajanagaram,Hosur,Krishnagiri,Davangere,Chitradurga,Tirupathur,Vellore,Gadag,Dharmapuri,Palacode,Erode,Tiruvannamalai,Coimbatore,Salem,Arcot,Gobichettipalayam,Paramathi-Velur,Paramathi,Ramanathapuram,Mettupalayam,Udumalaipettai,Tiruppur,Dharapuram,Ernakulam,Kochi,Puducherry,Sathyamangalam,Periyakulam,Theni,Paravur,Paravoor,Vaikom,Cherthala,Dindigul,Panruti,Cuddalore,Virudhachalam,Coonoor,Alleppey,Thrissur,Vasco Da Gama,Kunnamkulam,Thiruvaiyaru,Thanjavur,Kumbakonam,Tiruchirapalli,Mannargudi,Karunagappally,Thiruvarur,Kottarakkara,Mayiladuthurai,Rajapalayam,Kanchipuram,Sivakasi,Ambasamudram,Rasipuram,Namakkal,Tenkasi,Sankarankoil,Aruppukkottai,Tirunelveli,Nagercoil,Madurai,Chengalpattu,Tambaram,Chennai,Kottayam,Kozhikode,Thiruvananthapuram,Thiruvalla,Pathanamthitta,Perambalur,Nagar,Medchal,Malkajgiri,Rangareddy,Hyderabad,Kannur,Madhwapur,Vijayawada,Visakhapatnam,Rajahmundry,Mylapore,Adyar,Kollam,Thiruvallur,Palakkad,Ballari,Ooty,Attur,Pattukkottai,Cumbum,Kallakkurichi,Bodinayakanur,Gudalur,Gingee,Viluppuram,Ottappalam,Kovilpatti,Thoothukudi,Udupi,Shrirangapattana,Mysuru,Yelahanka,Marthandam,Kanniyakumari