Acquisition Manager

Job description

GRADE - DM-I DEPARTMENT - Branch Banking REPORTS TO - Branch Sales Manager - Branch Banking ROLE PURPOSE & OBJECTIVE The incumbent will be primarily responsible to - • Acquirenew customers for liabilities from open market • Assistthe CRS - unsecured loans for conversion of existing borrowingcustomers for liabilities • Enhancethe relationship with the existing customers by cross-sellingproducts and services as per the profile & need of thecustomers • Train/assistcustomers to use ATM and BCs; drive usage of alternate channels SIZEOF THE ROLE FINANCIALSIZE NON-FINANCIALSIZE • Targetassigned as per the branch • CASABook as per the branch • TDBook as per the branch • Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch • Numbertarget for all the respective products. • CA • SA • TD KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business • Meetthe set targets on liabilities in terms of open marketacquisition & existing customer conversion • Understandneed and acquire customers who meet the criteria for liabilityproducts through either of the below channels: • Leadsgenerated by branch staff and personal leads • Referralsgenerated from existing customers • Alternatechannels • Maintainthe database of the prospects, meet select prospects and managethe relationship thereafter • AccompanyCRS-Unsecured loans on the field for actively driving conversionof existing borrowing customers into liabilities customer • Crosssell other secured loan products of Ujjivan and pass qualityleads to respective loan officers • Sharecustomer insights/product related feedback with the Sales Manager- Liabilities Customers • Interactwith customers in a courteous and professional manner; provideprompt, efficient and accurate services • Reducecustomer dormancy and customer attrition by continuous engagement/ interaction • Resolvesthe customer queries on various accounts, FD / RD, remittances &third party product InternalProcesses • Guidethe customer to fill the Account Opening Form;ensure receipt and verification of KYC documents; obtain customersignatures on all mandatory documents • Strictlyadhere & maintain compliance to KYC norms • Drivethe usage of alternate channels such as ATMs, BCs and assistcustomers to use ATMs for dispensing cash Learning& Performance • Maintainup to date knowledge of the liabilities products and services aswell as a working knowledge of other products offered in thebranch • Resolvequeries raised by CRS-unsecured loans w.r.t liability productsand support them in selling liabilities • Ensureadherence to training man-days/ mandatory training programs forself • Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications • Graduate,preferably in commerce and related streams Experience • 3+years experience, preferably in sales Certifications • AMFI/ IRDA Certified Functional Skills • Basic knowledge on retail banking products • Documentation skills • Process compliance focus • Communication skills: fluent in the local language Behavioral Skills • Courteouscustomer service skills • TimeManagement • Sellingskills • Telephoniccold calling skills • Willingnessto travel & relocation as per business requirements andcareer opportunities Competencies • Planning& Organizing • DrivingExecution • ManagingRelationships • CustomerFocus KEY INTERACTIONS INTERNAL EXTERNAL • BranchTeam Unsecured Loans (CRM, CRS); Secured Loans (LoanOfficers); Operations team • RegionalProduct & Marketing team • StateHR • BCAgents Location - Bengaluru,Channapatna,Rajanagaram,Hosur,Krishnagiri,Davangere,Chitradurga,Tirupathur,Vellore,Gadag,Dharmapuri,Palacode,Erode,Tiruvannamalai,Coimbatore,Salem,Arcot,Gobichettipalayam,Paramathi-Velur,Paramathi,Ramanathapuram,Mettupalayam,Udumalaipettai,Tiruppur,Dharapuram,Ernakulam,Kochi,Puducherry,Sathyamangalam,Periyakulam,Theni,Paravur,Paravoor,Vaikom,Cherthala,Dindigul,Panruti,Cuddalore,Virudhachalam,Coonoor,Alleppey,Thrissur,Vasco Da Gama,Kunnamkulam,Thiruvaiyaru,Thanjavur,Kumbakonam,Tiruchirapalli,Mannargudi,Karunagappally,Thiruvarur,Kottarakkara,Mayiladuthurai,Rajapalayam,Kanchipuram,Sivakasi,Ambasamudram,Rasipuram,Namakkal,Tenkasi,Sankarankoil,Aruppukkottai,Tirunelveli,Nagercoil,Madurai,Chengalpattu,Tambaram,Chennai,Kottayam,Kozhikode,Thiruvananthapuram,Thiruvalla,Pathanamthitta,Perambalur,Nagar,Medchal,Malkajgiri,Rangareddy,Hyderabad,Kannur,Madhwapur,Vijayawada,Visakhapatnam,Rajahmundry,Mylapore,Adyar,Kollam,Thiruvallur,Palakkad,Ballari,Ooty,Attur,Pattukkottai,Cumbum,Kallakkurichi,Bodinayakanur,Gudalur,Gingee,Viluppuram,Ottappalam,Kovilpatti,Thoothukudi,Udupi,Shrirangapattana,Mysuru,Yelahanka,Marthandam,Kanniyakumari