Back Office Associate

Job description

Role: Associate Back Office Operations (Defined Benefits Pension Claim Processing) Experience: 2-4 Years Location: Kolkata Required Skillset: UK DB pensions claim processing. Claim Processing Retirement, Bereavement, Transfers Responsibilities: Claim Processing. Process and validate member events for one or more of the processes below - Retirement (including Ill Health) Bereavement (including death processing for Active, Deferred, and Retired members) Death of beneficiaries, ex-spouses etc. Transfers (including Transfer In and Transfer Out for both Club & Non-club and CETV) Process and validate events for Pension on Divorce, Benefits Authorizations, Elections, Re-employment and other key pension processes. Ensure accurate calculations and maintain clear, empathetic member communications/templates. Operations Delivery & SLA Management Execute daily casework for DB pension events and ensure timely delivery against client SLAs/TATs.Monitor personal work queues, publish progress updates, and support recovery plans for SLA variances. Documentation: SOPs & Process Manuals: Create, update, and version-control SOPs/process manuals; apply change control and ensure accessibility. Internal Quality & Compliance Comply with UK pensions administration standards and client governance requirements.