Agency Manager-Collections Micro Banking

Job description

Job Description POSITIONDESCRIPTION JOBTITLE AgencyManager-Collections Micro Banking GRADE DM-II DEPARTMENT Collections LOCATION Cluster SUB-DEPARTMENT MicroBanking TYPEOF POSITION Full-time REPORTSTO AreaCollection manager REPORTINGINTO NA ROLEPURPOSE OBJECTIVE • Thisrole is vital as it is end to end vendor management, agency shallbe handling both NPA Write-off accounts, key area consistsof agency man power handling, proper allocation, daily recovery audit management as per company norms • Managingrecovery through the set of agency team, coordinating betweenagency and company, sharing necessary details to agency, dailycash handling ensure timely payout release • Inabsence of this position, the above few critical aspects wouldnot be monitored closely which is a must in agency management SIZEOF THE ROLE FINANCIALSIZE NON-FINANCIALSIZE • PortfolioManaged 3k accounts with 60 cr. portfolio • Numberof vendors/ consultants one or more as per the areaallotted • Numberof portfolio products Micro Banking KEYDUTIES RESPONSIBILITIES OF THE ROLE Business/Financials (Only Relevant roles) • PlanningStrategy • Responsibleof handling entire collection agencies operation • Onboardingof new agencies as per area portfolio in delinquency • Planningof allocation and proper distribution of portfolio with strongexecution • Ensurethe recovery targets are met • Maintainingof account wise strong feedback mechanism • Drivecollection strategy as per the portfolio and area understanding • Budgeting • Towork on increasing the productivity • Needto work on cost to recovery ratio and ensure cost low at anytime • ManpowerPlanning Sales Planning • Propermanpower planning as per portfolio in the given area • Planagency/team wise targets to achieve the monthly targets • CoreFunction Areas of Responsibility(AORs) • Ensureproper allocation for agency teams and drive for productivity • Ensureregular field visits along with the agency teams for bettercontrol • Provideall necessary legal action support to agency to perform better • Ensurecollection software utilization if any at the fullest extent Customer(Both Internal External) • Customercentric AORs • Regularcontacts with customers on daily basis and also ensure skiptracing for prevention of loss • Ensureand maintain fair collection practice from agency staffs • Stakeholdersinteractions • Coordinationwith IT, Business, credit, vigilance, operations and collectionback end teams InternalProcess • Complianceto SLA/Policies/Processes • Responsibleand adhere to onboarding process as defined by the company • Periodicagency review and submit the report to seniors • EnsureRenewal of agreement all other regulatory aspects regularly • ProcessManagement/ Process Excellence • Ensurein adhering the fair practice code of conduct • Toensure and complete all the necessary process on monthly basis asdefined InnovationLearning • PeopleManagement • Ensurerequired manpower is deployed time to time in agency Location - Thiruvarur,Krishnagiri,Puducherry,Kumbakonam,Kunnamkulam,Shimoga,Sivakasi,Mysuru,Mayiladuthurai,Udumalaipettai,Tiruppur,Bengaluru,Coimbatore,Peenya,Ambasamudram,Kallakkurichi,Bhadravati