Agency Manager-Collections Vehicle Finance

Job description

Job Description POSITIONDESCRIPTION JOBTITLE AgencyManager-Collections Vehicle Finance DEPARTMENT Collections LOCATION Cluster/ Branch SUB-DEPARTMENT VehicleFinance TYPEOF POSITION Full-time REPORTSTO AreaCollection manager REPORTINGINTO NA ROLEPURPOSE OBJECTIVE • Thisrole is vital as it is end to end vendor management, agency shallbe handling, Portfolio across DPD buckets, NPA Write-offaccounts, key area consists of agency man power handling, properallocation, daily recovery audit management as per companynorms • Managingrecovery through the set of agency team, coordinating betweenagency and company, sharing necessary details to agency, dailycash handling ensure timely payout release SIZE OF THE ROLE FINANCIALSIZE NON-FINANCIALSIZE • PortfolioManaged 3k accounts with 60 cr. portfolio • Numberof vendors/ consultants one or more as per the area allotted • Numberof portfolio products Micro Banking, Vehicle Finance Personal Loan KEY DUTIES RESPONSIBILITIES OF THE ROLE Business/Financials (Only Relevant roles) • PlanningStrategy • Responsibleof handling entire collection agencies operation • Onboardingof new agencies as per area portfolio in delinquency • Planningof allocation and proper distribution of portfolio with strongexecution • Ensurethe recovery targets are met across all buckets. • Drivingcollections of interest, bounce charges other charges • Maintainingof account wise strong feedback mechanism • Drivecollection strategy as per the portfolio and area understanding. • Drivingsettlements repossession of vehicles as per targets. • Budgeting • Towork on increasing the productivity • Needto work on cost to recovery ratio and ensure cost low at anytime • ManpowerPlanning Sales Planning • Propermanpower planning as per portfolio in the given area • Planagency/team wise targets to achieve the monthly targets • CoreFunction Areas of Responsibility(AORs) • Ensureproper allocation for agency teams and drive for productivity • Ensureregular field visits along with the agency teams for bettercontrol • Provideall necessary legal action support to agency to perform better • Ensurecollection software utilization if any at the fullest extent Customer(Both Internal External) • Customercentric AORs • Regularcontacts with customers on daily basis and also ensure skiptracing for prevention of loss • Ensureand maintain fair collection practice from agency staffs • Stakeholdersinteractions • Coordinationwith IT, Business, credit, vigilance, operations and collectionback end teams InternalProcess • Complianceto SLA/Policies/Processes Location - Anand,Ahmedabad,Himatnagar,Chowk,Rajkot