Amazon Connect_Virtual Interview_05th September

Job description

Role & responsibilities • Design, develop, configure, and maintain Amazon Connect contact center solutions. • Create and manage contact flows, queues, routing profiles, operating schedules, and user management. • Implement advanced skill-based, dynamic, and attribute-based routing using Amazon Connect, AWS Lambda, and DynamoDB. • Design and integrate conversational AI and self-service solutions using Amazon Lex. • Integrate Amazon Connect with enterprise applications, CRM platforms, databases, third-party systems, and REST APIs. • Configure and manage call recording, callback functionality, holiday routing, business hours, failover mechanisms, and disaster recovery processes. • Monitor, troubleshoot, and optimize contact center performance using Amazon CloudWatch and AWS monitoring services. • Support and enhance omnichannel capabilities, including Voice, Chat, Tasks, and Customer Engagement workflows.